People Transformation Project Manager
People Transformation Project Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
Main:
- Take ownership of existing programs with a view to optimise and driving efficiency
- Act as a key point of contact for the Operations team
- Build and deliver change programs including training and communications frameworks
- Develop and build partnerships with internal teams including senior leaders and collaborate to build and streamline partner connect communications that support defined business outcomes
- Assist in the administration of Knowledge Base platforms including governance content upload and updates support requests intake and engagement reporting
- Supervise and report on defined metrics to understand operational success project impact and areas for improvements
- Work with the regional teams to prepare and share regular partner connect news metrics and project updates and share knowledge
- Drive improvements to selfservice content discoverability and content performance with strategic programs and tool investments
- Collaborate in a matrixed environment making space for all voices to be heard and considered
- Develop and implement scalable frameworks for ongoing content quality and customer experience initiatives such as content audits
- Be at the forefront of largescale content technology initiatives continuously seeking new ways to increase ROI
- Take responsibility for managing complex projects with multiple workstreams.
Specialist skills and experience
Essential:
- Generalist HR background with project exposure
- Strong proficiency in both verbal and written English and editing skills
- Technology savvy selfstarter with a passion for project work leading and driving initiatives
- Ability to work in a fastpaced changing environment
- Experience managing projects and programs designing and launching new processes or tools
- Comfortable communicating with and tailoring messages to audiences of different levels
- Ability to consult collaborate and interview specialists to translate and simplify messages for a specific group
- Strong Proficiency with MS Office 365 (PowerPoint Word Excel SharePoint) experience with document formatting and file management
- Strong business insight and judgment to navigate ambiguity and lead through change in a fastpaced environment with strong written and oral communication skills
Employment Type
Full Time
