Multi-lingual
Multi-lingual
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key responsibilities
- Handling customer inquiries via chat/email/phone; including but not limited to product related (Sports Casino Poker) as well as cashier related matters
- Assessing individual issues and taking appropriate action to ensure customer needs are met
- Working in coordination with other teams based at different locations that share similar objectives
- Escalating system anomalies and general issues faced by customers to the relevant party
- Understanding Standard Operating Procedures and delivering service / quality standards to agreed level
Specialist skills and experience
- German language skills to a business standard (C1
- English language skills to a business standard
- Excellent written and verbal skills as well as high interpersonal skill level
- Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
- Ability to perform well in a multitask/cultural and ever changing dynamic environment
- A flexible creative and driven personality
- General computer knowledge (MS Office Internet)
- Willingness and flexibility to work in shifts
- Interest in Sports Casino and Poker products would be a benefit relevant training will be provided
Competencies / behaviours
- Achievement Drive
- Works with others
- Strong communicator
Diversity and equal opportunities:
As a global employer Entain is committed to providing a safe fun and inclusive culture where our people feel like they truly belong.
We are a multicultural business that values celebrates and respects individual differences so whatever your sexuality gender gender identity ability age race religion or belief you will have a voice here and the space to do your best work.
Our diverse internal networks provide the support for you to express your views and make a positive difference all for the good of entertainment.
Employment Type
Full Time
