InTune Specialist Lead

Job Category: Systems Administration

Position Type: Full Time

Currently WFH this year and Hybrid depends

Details:

• Supervision of the team(s) to ensure compliance of performance management targets and customer satisfaction.
• Ensure all incidents/inquiries are processed and resolved or sent to appropriate next level agency in a speedy and effective manner.
• Point of escalation for other entities for the implementation of the solution to the customer problem within the defined periods.
• To provide hands on support for critical incidents or if demand exceeds team resources available
• Rich working experience on cloud technologies (private hybrid & public clouds)
• To build and maintain effective relationship with Service management and corresponding Stefanini Enterprise Service counterparts.
• Development of team to ensure skills levels match both current and future operational and customer requirements.
• Schedule staff training leave requests duty rosters and overall workforce planning requirements.
• Implementation of the required strategies to ensure ongoing high levels of Customer Satisfaction through regular reviews defined ownership and continuous service improvement.
• Ensure adherence to company procedures to assure call quality customer satisfaction and restoration of customer service as soon as possible
• Review of all necessary reporting to ensure operational SLA and customer support targets are met.
• Designing Implementation and Administration of compute infrastructure
• Conduct & successfully complete UAT signoff of the assigned projects.
• Conduct training / knowledge transfer session to the internal support teams.
• Perform / Participate in POC / Staging for complex infrastructure solutions or projects.
• Prepare RCA for critical/major incidents
• Support technical teams and operations manager ensuring SLAs are achieved
• Coordination with Third parties Vendors and suppliers for fault resolution.
• Daily review of primary KPI reporting review of MTTR Status & Escalation completions internal fix percentages and to complete root cause investigation when outside of objective. Feedback to departmental management on actions to improve.
• Deputize for senior departmental management in their absence.
• Represent the Service desk at required customer meetings and service reviews.
• Undertake any other reasonable task as requested by departmental management.
• Disaster recovery implementation and planning
• Designs reviews analyzes evaluates and maintains customer infrastructure services

Job Requirements Details:

• Modern Device Management:
  • Windows Autopilot
  • Hybrid and Azure AD join
  • CMG and CoManagement
• Intune/Azure AD User Management:
  • On boarding of new users.
  • Assigning User Licenses to users for endpoint configuration.
  • Create edit or delete Azure Active Directory (AAD) User and Device groups.
• Intune/AAD Application Creation and Deployment/Assignment
  • Upload and Configure LOB applications (Windows iOS and Android).
  • Upload and Configure OEM Store applications (Microsoft Apple and Google).
  • Deploy LOB applications to endpoints.
  • Deploy OEM Store applications to endpoints.
  • Deploy LOB/Store applications to group of users (AAD user groups).
  • Monitor application deployment status.
• Intune Service Administration
  • Assignment of subscriptions and licenses to users.
  • Apple APN cert Management (renewal)
  • Android for Work (Google) Apple Business Manager (Apple) Autopilot (Microsoft).
  • Device settings configuration to enable Azure AD join (for Windows 10 devices)
  • MDM auto enrollment configurations (for Windows 10 devices)
  • Reporting.
• Intune Mobile Application Management
  • LOB Applications Wrapping.
  • App protection policies configuration on managed applications.
  • Conditional Access.
• Intune Device/Profile Management
  • Create Maintain Update Deploy and Delete policies
    1. Configuration policies like Device restrictions Enterprise WiFi profile domain join profile etc.
• • Compliance Policies
    1. iOS Android and Windows.
• • Device Life Cycle
    1. Enrollment process of endpoints (iOS Windows 10 and Android).
    2. Retire and Wipe Devices.
• AAD/Intune Conditional Access
  • Create Maintain Update Deploy and Delete Conditional Access policies
  • CA for Windows Android iOS MacOS.