Customer Service Representative Scheduling Assistant -
Customer Service Representative Scheduling Assistant -
Employer Active
Job Description
Job Title: Customer Service Representative & Scheduling Assistant
Location: Remote (MST Time Zone)
Salary Range: up to 1200 USD
Work Schedule: Monday Friday 8:30 AM to 5:00 PM (MST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a company dedicated to providing efficient friendly and costeffective insulation services. This company is committed to enhancing energy efficiency reducing environmental impact and delivering exceptional customer service.
Position Overview:
The Customer Service Representative & Scheduling Assistant will be the first point of contact for customers answering inbound calls responding to inquiries and scheduling free inhome evaluations. This role also includes making outbound calls to warm leads following up with prospective clients ensuring customer satisfaction after completed jobs and supporting various administrative tasks.
Key Responsibilities:
- Answer inbound calls address basic questions about services and schedule inhome evaluations.
- Make outbound calls to warm leads to schedule evaluations.
- Perform outbound followups to uncommitted prospective clients.
- Follow up on completed jobs to ensure customer satisfaction.
- Handle customer messages and emails either directly or by passing information to relevant team members.
- Input customer information into the rebate program and eventually schedule jobs.
- Assist with administrative tasks such as contacting customers about unpaid invoices and pulling requested reports from the database.
Qualifications:
- Strong proficiency in Microsoft Outlook and email management.
- Excellent English language skills both spoken and written.
- Warm outgoing personality with strong customer service skills.
- Experience with Housecall Pro or ServiceMinder is preferred but not required.
NicetoHaves:
- Spanishspeaking abilities.
- Eagerness to learn the business and products to take on more responsibilities in the future.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and an introductory video in English format.
Employment Type
Full Time
