Desk Sales Customer Service

The sales position is focused on obtaining new club memberships. This is accomplished primarily through calling leads generated through marketing activities cold calling prospects club tours and contests. Sales reps are expected to meet challenging monthly quotas and must be productive within 30 days of starting. Great sales reps must be able to quickly identify potential members needs and use solutionselling techniques to close the sale. They must be able to present the customer a solution to their specific needs using the products and services offered by the club. This is a competitive sales position with the clear objective of always meeting quota and constant improvement. Cooperation in a team environment is also essential.

Responsibilities:

The following are the specific performance objectives for the position. In assessing competency and fit all candidates will be benchmarked against these standards.

• Achieve Quota: Consistently meet or exceed a quota of 50 new club memberships per month within 60days. While this goal will vary month to month on average a good sales rep will generate 50new memberships each month. Monthly quotas should be adjusted seasonally January February and March might be 5060 sales while other months may be 3530. Competencies: competitiveness workethic motivation)
• Call all Leads Within Two Days and Convert 30 into Appointments: Reps must call back each assigned lead within 48 hours quickly engage the potential customer by understanding their reasons for wanting to join a club and use a variety of persuasive and selling techniques to convert 30 of these calls into a scheduled tour of the facilities. (cold calling verbal communications adaptability listening selling rapport building persuasiveness)
• Effectively Plan Each Sales Day: Great reps will spend 45minutes to an hour each day preparing and planning for their next day. They will identify who they will meet calls they will make goals and the expected outcomes of their efforts. Great reps will also quickly review their approach for each scheduled club tour and customize their approach based on the information they collected from the person on the phone. (organizing planning diligence ability to summarize quickly doesnt overprep)
• Conduct Effective Club Tours: Within two weeks know the core products offered by the club and be in a position to quickly 1015 minutes) understand a typical potential members needs. Present the clubs product line as a solution to the customers needs appealing to their emotions and preferred buying methodology. Within 30days great reps will consistently conduct five club tours each day and maintain an overall close ratio greater than 50. (customer needs analysis analytical skills solution selling insight intelligence develop connections ability to learn and apply skills)
• Become Product Expert: Proactively learn all aspects of the clubs programs and services during the first seven days. Develop examples of all key benefits by product offering. Personally participate in all aspects of the clubs offerings and develop a series of techniques to present these products as solutions to specific customer needs. (desire and ability to learn/apply initiative selfimprovement goal oriented creativity)
• Work with Team to Provide Excellent Customer Service: Develop strong awareness of total team approach to service customers in the club. Proactively meet all key team members understand key needs and develop approaches to maximize group effectiveness. (team skills cooperation understanding sensitivity)
• Assist in Implementing Local Marketing: (Optional) Some clubs require sales reps to spend a portion of their time (as much as 23 hours a day) in the field calling on businesses placing lead boxes door hangers flyers on cars and implementing other promotions. (Facetoface cold calling diligence responsibility integrity attention to detail teamwork.

Requirements:

• Visit each club in region/market(s) a minimum once per quarter
• Conduct phone meetings with each club in region/market(s) a minimum once per week
• Deep understanding of all Workout Anytime business systems including ABC DatatTrak ABC Club Reporting System as well as other business and operating systems implemented from Home Office from time to time
• Superior written and verbal communication skills
• Excellent project management skills
• A team player with the ability to work within the organization to achieve company objectives
• Excellent analytical skills
• Knowledge and passion for fitness
• Outstanding organizational skills with the ability to manage multiple priorities and projects

Qualifications:

• Demonstrated ability to sell and train others to sell.
• Must be able to work in a fastpaced environment with demonstrated ability to handle and prioritize multiple tasks and demands.
• Flexibility in response to unexpected changes in work assignments.
• Must be able to effectively interact and communicate with individuals at all levels of the organization and members.
• Must have knowledge of office administrative procedures.
• Proficiency in computer skills including Word Excel Outlook PowerPoint.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT WORKOUT ANYTIME:

Workout Anytime 24/7 has earned a welldeserved spot on Entrepreneurs prestigious list of top 500 Franchises for 2024!

Atlantabased Workout Anytime is a 24hour sevendayaweek fitness concept with 180 units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland the company was formed to provide members with firstclass fitness facilities at the lowest cost possible deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees.

Mission

To provide a friendly convenient lifechanging journey withpassion.

Vision

To reshape the fitness community where everybody aspires to be the best they can be.

Values

• Attitude We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members partners and staff.
• Care We provide our members partners and staff with an environment that is welcoming and respectful of each individual.
• Excellence We are committed to the success of our members and partners through the expertise and dedication of our team.

Strategic Drivers

• Think Big
• Keep It Simple
• Do It With Integrity