Social Compliance Responsible Business Services Program Manager

Responsibilities

• Understand the local clients current and future needs and develop RBS services in line with global policies accordingly
• Support sales and marketing activities. This may be through direct involvement in the sales process or through provision of technical or commercial support to local staff
• Work closely with the Retail Support platform (RS) and supervise the missions for key accounts
• Manage the RBS local team to ensure a consistent approach is adopted and to ensure best in class quality for
• Maintain effective working relationships with key people within the Businesses by ensuring an appropriate level of interaction
• Liaise with external bodies to ensure that SGS is properly represented in discussions linked to RBS topics
• Manage and monitor resources so that customers needs are met in a accurate and timely manner
• At all times comply with SGS Code of Integrity and Professional Conduct and Impartiality Policy
• At all times adopt a safe behaviour by exercising due regard for health and safety to himself/herself colleagues and clients in line with the Companys policies and procedures
• Where applicable implement Integrity procedures make sure these procedures are effective and provide expected results (reporting)
• Conduct social compliance audits and maintain APSCA CSCA status. Improve operational management systems processes and best practices to enhance efficiency and effectiveness of RBS Program
• Manage and supervise the RBS workforce including task allocation setting deadlines and monitoring performance
• Formulate strategic and operational objectives aligned with organizational goals
• Analyze operational data to identify opportunities for improving processes
• Perform quality controls and monitor Key Performance Indicators (KPIs) to ensure consistent highquality output
• Implement corrective actions to improve processes
• Utilise approved resources and systems to execute operational activities
• Ensure resources have the required tools to execute tasks according the company Management System requirements and policies
• Prepare monthly business commentary reports status reports of service delivery and
• Preparation of forecasts and budgets
• Implementation of and compliance with the SGS Management System requirements
• Work closely with support services (Technical Sales KAM HR Finance IT Procurement)
• Attend management meetings
• Training of resources where relevant
• Keep abreast of competitors and market developments
• Identify opportunities that will support the businesss strategy and the active promotion of SGS services
• Achieve set KPIs
• Business travel
• Client liaison
• Other reasonable miscellaneous duties assigned to you by your Manager

Qualifications :

Qualifications

• Tertiary qualification in relevant field
• Strong knowledge of supply chain approaches such as social compliance codes and quality management systems
• Must be APSCA CSCA registered

Experience

• 3 yrs. experience in operations management
• 3 yrs. experience in people management
• 3 yrs. experience in process management
• Experience in ISO management systems and social compliance standards
• Minimum 3 years in similar role
• Must have handson experience in the following:
  • Managing supply chains either directly or in support of a retailer programme
  • Social compliance Auditing and managing auditors
  • Business development and meeting targets
  • Client Account Management
• Experience in customer service and liaison

Additional Information :

Required Skills

• Excellent computer literacy
• Excellent English communication: Speaking reading writing
• Able to interact with all levels of management suppliers and clients
• Sound financial acumen Understanding financial principles budgeting and forecasting skills for managing resources efficiently and making informed decisions to achieve financial targets
• Communication skills Effective verbal and written communication to convey information collaborate with teams and also interact with stakeholders
• Organizational skills Excellent organizational skills for managing tasks coordinating resources and ensuring smooth operations within the organization
• Problem solving Strong problemsolving abilities to analyse complex situations identify issues and develop effective solutions. Applies judgment and acts according to the SGS standards of ethics and integrity
• Analytical thinking The ability to think analytically for interpreting data identifying trends and making datadriven decisions to improve set KPIs and operational efficiency
• Attention to detail Having a keen eye for detail to identify potential operational inefficiencies mitigate risks and maintain quality standards
• Collaboration Strong collaboration and teamwork skills to work effectively with crossfunctional teams and stakeholders to achieve operational goals
• Continuous Improvement A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes
• Time management
• Leadership
• Results driven with the ability to make difficult decisions timeously
• Can work under pressure and independently

Remote Work :

No

Employment Type :

Fulltime