Senior Business Travel Consultant - German - Portugal
Senior Business Travel Consultant - German - Portugal
Posted on :
19-03-2025
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1 Vacancy
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Job Description
Position: Senior Business Travel Consultant
Location: remote Portugal or hybrid Lisbon (candidates discretion)
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Provide highquality support to customers through various channels including chat calls and emails.
- Keep uptodate with relevant information on service providers destinations and systems.
- Assess customer needs urgency and preferences quickly and effectively.
- Handle bookings for accommodations transportation and travel services accurately.
- Assist customers with selfservice options on the platform or app.
- Respond in a timely manner adhering to service level agreements (SLAs).
- Ensure compliance with company and customer policies maintaining global standards.
- Provide feedback to stakeholders on progress towards goals and key processes.
- Participate in team discussions regarding products service providers and industry trends.
- Stay informed about industry best practices and trends.
- Maintain regular attendance complete required training and meet performance expectations.
REQUIREMENTS:
- Native/fluent in German (C1 both oral and written. As well as fluency in English at least B2.
- 5 years in a travel consultant role with expertise in bookings for air rail and accommodations
- 3 years of experience using GDS (Sabre Amadeus or Galileo) both required.
- Experience in contact center or customerfacing roles.
- Proficient in using tools such as Gmail Zendesk Slack and Salesforce.
- Flexible to work rotating shifts Monday to Sunday between 7 AM and 11 PM.
- Strong multitasking abilities quick problemsolving skills and the ability to work independently to resolve issues.
- Empathetic professional with excellent verbal and written communication skills.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Generous medical plans dental and vision benefits with premiums
- Paid parental and bereavement leave
- Subsidized commuter benefits
- Mental health support
- Connectivity stipends
Employment Type
Full Time
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