Tech Support Engineer
Tech Support Engineer
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Job Description
As a Tech Support Engineer in the Helpdesk team you will provide firstlevel technical support for hardware software and networkrelated issues across offices and remote locations. Your focus will be ensuring seamless IT operations by troubleshooting devices managing office IT infrastructure and assisting users with essential system access and configurations.
This role is handson and userfacing supporting daytoday IT needs while collaborating with Windows Admins Networking and other IT teams for escalations.
We offer a hybrid working environment we want to move our office from Villanova to Barcelona so being eligible to commute at the beginning to Villanova once or twice per week would be a big advantage!
Responsibilities:
- Act as the first point of contact for ITrelated requests providing onsite and remote support for hardware and peripherals (laptops desktops tablets printers mobile devices).
- Diagnose and troubleshoot hardware failures and coordinate with the Hardware Asset Management team for repairs and replacements.
- Install configure and maintain Windows/macOS devices ensuring compliance with company IT policies.
- Perform basic software installations patches and updates (coordinating with Windows Admins where needed).
- Maintain and troubleshoot office IT equipment including video conferencing systems digital signage (MagicInfo) and printers.
- Ensure proper IT onboarding by providing new employees with initial system setup documentation and introductory training.
- Assist users with MultiFactor Authentication (MFA) resets VPN access issues and network connectivity troubleshooting.
- Create and manage guest WiFi accounts and oversee secure remote access.
- Triage and prioritize tickets related to enduser hardware network and software issues.
- Maintain detailed records of troubleshooting steps and resolutions in the ITSM ticketing system (JIRA ServiceNow etc..
- Collaborate with Service Desk and infrastructure teams for escalations requiring deeper investigation.
- Communicate known issues and outages proactively to minimize user impact.
- Contribute to internal documentation and FAQs ensuring endusers can troubleshoot common issues independently.
- Identify recurring problems and propose solutions to improve IT services and reduce incident rates.
Qualifications :
- 13 years of experience in IT support Helpdesk or a similar role.
- Degree or certification in ITrelated studies preferred.
- Strong Windows 10/11 and macOS troubleshooting skills.
- Knowledge of Active Directory for basic user account troubleshooting.
- Familiarity with networking concepts (IP configurations VPNs WiFi connectivity issues).
- Experience with remote support tools (SCCM JAMF TeamViewer etc..
- Understanding of mobile device management (MDM) for iOS and Android (a plus).
- Excellent communication and interpersonal skills with a strong customer service orientation.
- Ability to multitask prioritize and work under pressure in a fastpaced environment.
- Proactive mindset with a willingness to learn and continuously improve IT support processes.
- Proficiency in English.
- Knowledge of Spanish Italian Polish French or Portuguese is a plus.
- ITIL v4 Certification (a plus).
Additional Information :
WHY THIS ROLE MATTER
The Helpdesk team is the frontline of IT support ensuring employees can work without disruptions. From troubleshooting hardware and software to maintaining office IT infrastructure this role keeps daily operations running efficiently. Without it small tech issues could snowball into major productivity roadblocks slowing down teams and impacting business performance. Your work directly enhances user experience minimizes downtime and keeps the organization moving forward.
Why InPost
- Professional growth within the company.
- Hybrid working environment we want to move our office from Villanova to Barcelona so being eligible to commute at the beginning to Villanova once or twice per week would be a bit advantage!
- Chances to broaden your skill set and acquire new competencies.
- BH Bienestar platform for your wellbeing.
- Access to elearning platforms.
- Flexible working hours (work between 8 am and 7 pm).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
