Client Services Co-Ordinator Ingram Spark
Client Services Co-Ordinator Ingram Spark
Posted on :
18-03-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Summary
Supports the Account Managers and publishers to ensure timely setup of POD titles and advise on other services to achieve sales growth targets.
Essential Job Duties:
- Ensure the timely integration of new content ingestion.
- Deal with all publisher queries efficiently and accurately on the phone email and instant message.
- Deal with calls using empathy and active listening skills to ensure issues are dealt with to a satisfactory resolution.
- Use of an email management ticketing system to prioritise and respond to customer queries in a timely manner.
- Maintain up to date and accurate knowledge on the full range of Ingram services to be able to advise publishers appropriately.
- Maintenance of systems including CMS CSS etc. to ensure publisher requirements are recorded and actioned accurately.
- Implementation of targeted promotions aimed at generating additional content ingestion and/or drive volume.
- Liaison with internal teams both in the UK and US as necessary to meet the needs of publisher.
- Supporting the drive for sales growth via effective of existing orders and advising clients appropriately about Ingrams range of products and services.
- Attending publisher and author events as appropriate and client training on systems where appropriate.
- To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.
- To report any accidents potential hazards to your Line Manager immediately.
Other Duties:
- May be required to accompany Account Managers to publisher meetings.
- Any other duties as required in line by managers from time to time and commensurate with role and responsibilities.
Qualifications :
Qualifications (Typical Experience Typical Education Knowledge/Skills/Abilities):
Experience:
- Minimum of three years work experience in a related industry/field.
Education:
- O Level/GSCE level education required.
Skills:
- Customercentric approach.
- Appropriate telephone etiquette.
- Attention to detail.
- Good administrative skills able to prioritise workload and work on own initiative.
- IT literate.
- Good levels of literacy and numeracy.
- Problemsolving and solutionsfocused.
- Positive and constructive approach to working with others.
- Flexibility is critical must be able to adapt to frequent change
- Experience of B2B and B2C client support.
- Proven experience of working in a fastpaced changing environment.
Essential Physical Demands:
- Ability to work flexible hours.
- Standard office environment and mainly sedentary work.
Ability to travel if required.
Additional Information :
Perks/Benefits:
- Competitive salary
- Generous holiday plus Bank Holidays
- Life Assurance
- Company Pension Scheme
- Company Sick Pay Scheme
- Continuous Professional Development and Training Opportunities
- Free onsite parking
- Free Hot drinks
- Service Awards
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
