Junior Helpdesk Support L1
Junior Helpdesk Support L1
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Salary Not Disclosed
1 Vacancy
Job Description
Join a globally recognized industry leader in packaging solutions that prioritizes innovation sustainability and employee development. This company is dedicated to delivering highquality solutions across multiple industries ensuring businesses worldwide operate efficiently and sustainably. Now they are looking for a skilled Helpdesk Engineer to provide firstline remote support to users across various locations.
What Youll Do:
- Provide L1 remote support managing and resolving user issues efficiently.
- Handle user calls troubleshoot technical problems and ensure timely resolution.
- Follow up with users to confirm issues are fully resolved.
- Work with established SOPs and support processes to ensure consistent service delivery.
- Troubleshoot and support desktop issues Active Directory software installation Teams Outlook VPN Citrix network problems and more.
- Collaborate with internal teams to escalate and resolve complex technical challenges.
- Work in a shiftbased environment ensuring smooth IT support operations.
What You Need to Succeed:
- Previous experience in remote L1 IT support.
- Strong troubleshooting skills and ability to handle various technical issues.
- Ability to communicate and interact effectively with users ensuring highquality support.
- Familiarity with IT support tools and ticketing systems.
- Fluent in Polish and English (both written and spoken).
- Proactive attitude with strong problemsolving skills.
Whats in It for You
- Fully remote role work from anywhere in Poland.
- 1year contract (B2B or employment contract available).
- Opportunity to work in a global environment with cuttingedge technology.
- Develop your IT skills in a collaborative and professional setting.
Employment Type
Remote
Company Industry
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
