Customer Support Training Lead Sao Paulo

The CS Training Lead provides strategic leadership and oversight to the regional CS Training team ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the CS Training team guiding and directing them to meet organisational goals.

The CS Training Lead coordinates team activities manages workloads and aligns efforts with Servicing Operations teams priorities. This role also fosters a positive and motivating work environment encouraging collaboration and professional development among team members and works closely with stakeholders to identify and capitalise on growth & scalability opportunities.

The Customer Support Training Lead will lead the Americas Customer Support Training Team based in Austin. 

Qualifications :

LEAD:

• Define the direction and empower your team towards shared goals in a fastpaced environment.

• Act as a bridge between training specialists and senior leadership ensuring clear communication and alignment with Wises mission.

• Create a positive work environment through mentorship coaching and recognition.

DELIVER:

• Make datadriven decisions to maximise impact for our customers.

• Ensure the team meets KPIs and adheres to project timelines.

• Foster clear communication between leadership the team and stakeholders.

DEVELOP:

• Facilitate ongoing development through knowledge sharing and feedback.

• Set growth targets and encourage personal development plans for team members.

• Maintain comprehensive understanding of training programs and processes.

NURTURE:

• Cultivate an inclusive work environment based on Wise values.

• Demonstrate emotional intelligence in navigating team dynamics and conflicts.

• Promote worklife balance to prevent burnout while ensuring productivity.

• Ensure smooth training operations and effective team management.

• Connect team expectations with overall mission/goals through transparent communication.

• Build relationships across functions and represent the training team to senior partners.

• Support team members with coaching mentoring and assistance as needed.

You have: 

• At least 1 year of operational team management experience ideally in a Customer Support Training Function in Fintech/Tech/Financial Services or any fastpaced/high growth environments

• Ability to utilise and analyse data to craft compelling stories to influence stakeholders

• Ability to align strategy regionally and globally and ensure scalability in training programs

• Excellent verbal & written English and Communication Skills; proactive and outspoken with the ability to work well across all levels of the business

• Strong problem solving skills and analytical mindset solving problems through available data observations and root cause analysis

• Strong presentation skills with the ability to convey information and ideas through a variety of mediums in an engaging and concise manner

• A processoriented ownership mindset and project management skills

• Experience working with tools such as Google Suites Confluence Jira or learning/content management systems (LMS/CMS) is a plus

Nice to have:

• Learning & Development experience related L&D certifications and experience with learning methodologies/strategies/techniques 
• Any additional language capabilities is a plus 

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Fulltime