Health and Safety Team Leader
Health and Safety Team Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Once For All is a highgrowth cloudbased SaaS subscription business. Our technology helps our customers to manage their supply chain governance risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction transport retail hospitality education facility and property management manufacturing local and central government.
Role Summary:
To manage motivate and develop the Health & Safety Team ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers.
To ensure a positive customer experience is the top priority in every action taken promoting greater customer satisfaction long lasting relationships and building brand loyalty.
Job Responsibilities
- Responsible for effective people management to ensure team morale timely customer management and consistent achievement of operational metrics and targets including KPIs and SLAs and to be the first point of contact for escalations.
- Responsible for the creation and management of team audits and reporting critiquing the outputs and implementing corrective actions to ensure consistent achievement.
- Responsible for coaching individuals on their performance to exceed targets through regular 1:1s identifying training needs performance management and ensuring all training is completed.
- To develop a customer focused team who are proactive and always seek the opportunity to improve the customers experience.
- To build and maintain close working relationships with all key stakeholders.
- Responsible for the recruitment induction and training of new starters into the Verifications team.
- Responsible for monitoring customer satisfaction ensuring the processes are completed and outputs reported with corrective actions taken/recommended as required.
- To work as part of the Customer Experience Management Team reviewing processes and driving continuous improvement through the creation training and enforcement of such improvements.
- To deputise for the Health and Safety Centre of Excellence Specialist for certifications and accreditations as necessary including but not limited to SSIP and ISO Standards.
Candidate Requirements
- Educated to Alevel or equivalent with 23 years experience in a Customer Service Team Leader/Management role and 35 years demonstratable Health & Safety experience.
- Holds NEBOSH Construction or NEBOSH General Certificate Tech IOSH Membership.
- SSIP Registered Assessor or willing to undertake the IRCA SSIP Assessor course.
- Experience of successfully leading and motivating others including training and coaching.
- Ability to motivate and build effective relationships with Internal and External customers.
- Demonstrable problemsolving ability and time management practices.
- Articulate with excellent verbal and written communication skills.
- Highly organised with a cando attitude.
What we offer:
As well as a career in a fast paced environment within a expanding business we also offer the below benefits as standard:
- Wellness fund or *Private Medical Insurance (dependent upon role)
- Pension
- Life Assurance x 3
- 25 days holiday plus 8 Bank Holidays
- Ongoing continual professional development (CPD)
- Holiday purchase Scheme up to 5 days
- 1 paid and 1 unpaid volunteering day
- Team and company offsite events
- Specsavers eye care voucher
- Free Tea Coffee and fruit every week Basingstoke office
Employment Type
Full Time
