IT Supervisor
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Job Description
The IT Technician is responsible for providing support to users of desktop computers and associated peripherals. This will include installing configuring and troubleshooting hardware and software issues. The role will also involve maintaining inventory of all equipment and software as well as keeping up to date with latest technology trends. Good customer service skills are essential in this role as is the ability to work independently with little supervision.
Key Responsibilities:
- Provide technical assistance and support for computer systems and software.
- Answer questions or resolve computer problems for clients in person via telephone or from a remote location.
- Install modify and repair computer hardware and software. Train users to use new or modified equipment and software programs.
- Read technical manuals confer with users and conduct research to solve problems as they arise.
- May also refer major hardware or software problems to vendors or technicians for further resolution.
This list is nonexhaustive and the role holder may be required to undertake additional duties that are not specifically listed above.
Qualifications :
Required Skills and Knowledge:
- To provide technical support for computer systems and users.
- To install configure and troubleshoot computer hardware and software.
- To maintain network infrastructure and ensure its proper functioning.
- To resolve technical issues arising out of computer usage.
- To protect user data and system security by implementing various measures.
Experience Required:
- 2 years of experience in IT technical support and customer support.
- Experience in support with Microsoft Office365 (M365 applications.
- Excellent communication and interpersonal skills.
- Basic knowledge of NIST 800171(r2 and Cybersecurity Maturity Model Certification (CMMC).
Education Required:
High school diploma or equivalency and at least one IT related certification.
Physical Requirements:
- Work is normally performed in a typical interior/office work environment.
- Work involves sitting and standing for prolonged periods of time.
Other Special Qualifications:
- Must be able to read write and speak English to effectively communicate.
- Ability to obtain a base security clearance is required.
- Must be able to relocate to Qatar for the duration of the contract.
- A valid passport in Country of Record is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Qatar.
Additional Information :
Pay range is based on several factors and may vary in addition to a full range of medical financial and/or other benefits. Final salary and offer will be determined by the applicants background experience skills internal equity and alignment with geographical market data.
Benefits Fulltime positions are eligible for our comprehensive and competitive benefits package including medical dental vision and basic life insurance. Additional benefits include paid time off and an annual bonus. International SOS complies with all federal state and local minimum wage laws.
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with the applicable federal state and local laws.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
