Senior UX writer
Senior UX writer
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Job Description
About PressOne Africa
PressOne Africa provides businesses with a professional phone system that enables teams to manage customer calls efficiently. Our goal is to help business owners managers and teams understand and maximize the value of our platform through clear engaging and userfriendly content.
We are looking for a Senior UX Writer & Content Strategist to own customerfacing content and ensure that every interaction with our platform is seamless informative and frustrationfree.
Role Overview
As a Senior UX Writer & Content Strategist you will be responsible for crafting wellstructured engaging and easytounderstand content that helps customers navigate our platform troubleshoot with ease and maximize their PressOne experience. This role blends UX writing product education and content strategy to drive customer satisfaction and product adoption.
Key Responsibilities
1. UX Writing & Content Strategy
- Write clear concise and userfriendly content for emails inapp messages newsletters blogs and help guides.
- Simplify complex technical product features into digestible nontechnical content for business owners managers and teams.
- Develop engaging conversionfocused content that enhances the user experience and reduces churn.
2. Enhancing SelfServe Support
- Build and continuously refine PressOne s knowledge base FAQs and troubleshooting guides.
- Collaborate with the support team to create content that addresses frequent customer issues.
- Improve onboarding sequences and product education content to help new users set up their PressOne accounts successfully.
3. Collaboration & Content Optimization
- Work closely with product managers designers engineers and customer support teams to ensure a seamless user experience.
- Conduct A/B testing and use customer insights to refine and improve content over time.
- Develop microcopy (e.g. button labels error messages onboarding steps tooltips) to improve product usability.
Requirements
- 5 years of experience in UX writing content strategy or related roles.
- Proven ability to write with clarity simplicity and precision no fluff no jargon.
- Experience writing for SaaS B2C or communication tools is a plus.
- Strong understanding of customer pain points and the ability to anticipate questions before they arise.
- Ability to structure content effectively using formatting headings and visual hierarchy.
- Experience working with crossfunctional teams (product managers designers engineers and customer support).
- Knowledge of A/B testing customer insights and content performance tracking.
- Familiarity with documentation tools like Slite is a plus.
- Impeccable proofreading and editing skills.
- Strong ability to translate complex technical concepts into simple customerfriendly content.
- Fast and high attention to detail.
What We Look for in a Candidate
- Customer Empathy Deep understanding of customer pain points and how to solve them through content.
- TechSavvy but not Overly Technical Comfortable with technical concepts but able to translate them into simple clear messaging.
- Strong Portfolio Demonstrated ability to write clearly and concisely including UX writing samples howto guides inapp messages and product documentation.
- ProblemSolving Mindset Ability to identify content gaps propose solutions and optimize existing content.
- Adaptability Can adjust writing style based on different audiences and channels.
- Understanding of User Journey Knows how content supports the entire customer experience from onboarding to troubleshooting.
Benefits
- Be part of a fastgrowing company shaping the future of business communication in Africa.
- Own and drive customerfacing content strategy with real impact.
- Work with a team that values clarity efficiency and speed.
- Competitive salary and opportunities for growth.
Compensation: 9.6m Base Performance Bonus.
If youre a strategic UX writer with a passion for making technology accessible through content we d love to hear from you!. Send your application to
Employment Type
Full Time
