IT Support Engineer

Join UCT and be part of the fastestgrowing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone smart car and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for UCT as technology evolves we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed a strong focus on quality with a passion for success join us today!

UCT is looking for a talented IT Support Engineerto join us in Israel! We are seeking a skilled and motivated IT Service Desk Technician to join our team. The ideal candidate will have a strong foundation in technical knowledge troubleshooting and problemsolving combined with excellent customer service skills. The IT Service Desk Technician will be responsible for providing technical support to endusers managing tickets and ensuring the smooth operation of IT systems and services.

Key Responsibilities:

Technical Support:

• Provide firstline technical support to endusers for hardware software and networking issues.
• Identify diagnose and resolve common technical problems following standard troubleshooting procedures.
• Utilize help desk software and ticketing systems to manage and track support requests.

Setup and Configuration:

• Set up and configure workstations ensuring they meet the required specifications and security standards.
• Install and update software applications as needed ensuring compatibility and security.
• Perform routine maintenance and system checks to ensure optimal performance.

User Account Management:

• Assist in password resets and manage user accounts following security best practices.
• Provide guidance to users on basic security practices including password management and phishing awareness.

Networking and System Support:

• Understand and troubleshoot basic networking concepts including IP addresses DNS and DHCP.
• Use remote support tools to assist users who are offsite or working remotely.

Security Awareness:

• Promote and adhere to basic security practices ensuring the protection of company data and user information.
• Understanding of basic security practices including password management and phishing awareness.

Qualifications:

Basic Technical Knowledge:

• Understanding of computer hardware and software fundamentals.
• Familiarity with various operating systems (Windows macOS Linux).
• Basic networking concepts such as IP address configuration DNS and DHCP.

Troubleshooting and ProblemSolving:

• Ability to identify and resolve common technical issues efficiently.
• Competence in following standard troubleshooting procedures.

Tools and Software:

• Proficiency in using help desk software and ticketing systems.
• Basic knowledge of remote support tools to assist with offsite troubleshooting.

Additional Skills:

• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies and procedures.

Experience:

• Previous experience in a technical support or IT help desk role is preferred.
• Relevant certifications (e.g. CompTIA A Network) are a plus.

Education:

• High school diploma or equivalent; additional technical training or certifications are preferred.

Work Environment:

• Officebased position.
• May require occasional evening or weekend work for system maintenance and upgrades.

Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Ultra Clean Technologywe do not just welcome diversity we celebrate it!Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under laws and regulations.