Technical Remote Support Engineer Domain Trainee-German-Hybrid Bucharest

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of Technical Remote Support Engineer Domain TraineeGermanHybrid Bucharest

As part of our Technical Services Department the Technical Remote Support Engineer (L2 is in charge of:

Support of complex Customer Technical Inquiries received from Level 1 Remote Support Contract & Service Partners Field Services for various groups of medical devices.
Provide technical support on the hotline for the customers outside the core working hours
Provide support to Level 1 specialists within the hotline for daily business
Interface to Technical Services areas such as Quality; Development; Experts Groups and related teams
Ensure compliance and improvement of the scopes business metrics
Contribute to continuous improvement of internal processes and documents for Technical Services

Responsibilities
Ensuring coverage of the hotline in specified times according to the schedule created by the team lead.
Early and late duty in specified times incl. weekends and holidays as well as oncall duties
Independent takeover and processing of tasks from the queues that belong to the work area in compliance with the priorities
Support the remote team.
Support with rolling out software products.
Support with commissioning in the digital area (remote)
Active communication with partners and customers
Participation in projects with stakeholders such as Sales Quality etc.
Processing of internal requests in technical matters
Processing of requests in technical matters of the partners
Create / prepare tickets for Product SMEs(Level 3/R&D
Compliance with the requirements from the Team Lead
Achieve and contribute to the increase of the solution rate L2
Support of L1 remote support in daytoday business and in case of problems and thus continuous training of the team to increase their skills and handover of L2 topics (shift/left).
Expand knowledge through continuous training to keep up to date on new changes or product launches
Contribute to empowering teammates in the L1 and the L2 to develop further and take on special projects.
Adhere to internal/external business metrics
Utilize and provide constructive feedback on implementation of new tools and systems
Meeting deadlines for mandatory trainings
Lean thinking
Specialization in various product areas
May perform other duties as required

Qualifications we seek in you!
Minimum Qualifications
Technical/Mechanical engineering education or similar relevant qualification
Knowledge of customer communication
Qualifications in customer service or customerfacing organizations.
Understanding of medical device business and handling of medical devices
Innovative open minded understanding of relevant topics.
Interest in Lean and Agile methodologies.
Understanding of Service Desk processes
Understanding of the expectations of our external and internal partners
Very good teamwork and communication skills
International networking with all service desk colleagues
Mastery and promotion of the company values.

Languages
Proficiency in German and English technical language. Other European languages are considered a plus.

Travel requirements
Less than 25

Shift Requirement
Regular working hours

What can we offer

Attractive salary;

Stable job offers employment contract

Work in a multicultural and diverse environment with employees from over 30 countries

Genpact supports professional trainings and great career development opportunities

Free access to our awardwinning learning platform

Benefits such as Meal Tickets Medical Services Insurance additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit www.genpact. Follow us on Twitter Facebook LinkedIn and YouTube.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.