Customer Service - Customer Service Specialist
Customer Service - Customer Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The primary role of the Customer Service Specialist is to research and resolve member issues and inquiries about their existing policies via phone email regular mail and/or in person; provide excellent service in a timely professional and courteous manner. Document all interactions and member feedback in the Customer Relationship Management (CRM) system.
Qualifications:
- Bachelors degree and/or 35 years of call center and customer service experience with life insurance expertise preferred.
- Proven knowledge with call center operations and concepts processes procedures and practices is a must to include knowledge of call center or other CRM systems and/or multiple phone queue systems.
- The ideal candidate will demonstrate a high level of professionalism an exceptional customer focus and very strong attention to detail.
- Have independent thinking and problemsolving skills and the flexibility and patience to work through multiple customer demands and challenges.
- Ability to adapt well under pressure be selfmotivated and selfdirected and driven to go the extra mile to ensure Navy Mutuals goals are achieved while delivering exceptional customer service.
Job Responsibilities:
- Efficiently navigate systems to provide an accurate response to the customers inquiry; (e.g. Outlook Product Calculators Illustration Systems Policy Administration System Imaging System CRM Sales Force Call Center Software etc.
- Maintain indepth knowledge of operations of the life cycle of Life and Annuity products to include Billing and Collections Distributions and Inforce processes.
- Counsel members to attempt to conserve policies that are in danger of lapse or termination; track reinstatements to completion fulfill requests for any contract related activity and InForce Illustrations; proactively contact members regarding changes in addresses bills statement notices etc.
- Maintain a thorough understanding and knowledge of all Navy Mutual products and services provided to Members.
- Educate and counsel Members and their families on military benefits as well as the benefits of Navy Mutual membership and products. Refer potential sales to Sales Representatives as needed.
The Navy Mutual Aid Association is a nonprofit memberowned mutual association established in 1879 to provide affordable life insurance and peace of mind to members of the military and their families. One hundred and forty years later our mission and commitment to protect those who defend us remains unwavering. Through quality life insurance products nocost educational programs and unparalleled service Navy Mutual has earned the loyalty and support of our growing membership.
Financially strong Navy Mutual is proud to be a firstchoice provider of life insurance to service members and their loved ones. Our teams efforts to serve and protect our members and their loved ones is the reason that Navy Mutual enjoys outstanding customer satisfaction member retention ratings.
Inspired by the history and character of our own Members Navy Mutual naturally promotes a strong hardworking culture. Our staff leadership and Board members continuously strive to provide exceptional service and expert guidance to Navy Mutual Members servicemembers and their families. Navy Mutual is committed to fostering cultivating and preserving a culture of diversity and inclusion and embraces the characteristics that make our employees unique. We understand the collective sum of the individual differences life experiences knowledge inventiveness innovation unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture but Navy Mutuals reputation and success as well.
For a better understanding of our mission and culture we have included a link of a short video with testimonials from our senior leadership and employees.
Navy Mutual offers a Full Benefits package including medical dental vision 401k Student Loan Assistance Tuition Reimbursement life and disability insurance.
Salary: Commensurate with Experience
We recognize that our strength and success are directly linked to the quality and skills of our diverse employees. We are proud to be a place where talented people who strive to support the mission and values of our association can grow as professionals leaders and individuals. Please visit www.navymutual to learn more about our guiding lights history and mission.
Navy Mutual Aid Association is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin genetics disability age veteran status or any other characteristic protected by law.
Navy Mutual utilizes EVerify.
Other details
- Pay TypeHourly
- Required EducationBachelors Degree
- Job Start DateMonday March 6 2023
Required Experience:
Unclear Seniority
Employment Type
Hourly
