Ticket Taker Part Time Greensboro Complex

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

As a Ticket Taker you will be the first point of contact for event guests responsible for ensuring a smooth entry process while providing excellent customer service. Your role involves verifying tickets guiding guests and maintaining a welcoming atmosphere. This role requires strong interpersonal skills attention to detail and the ability to work in a fastpaced environment. A Ticket Taker plays a vital role in creating a positive first impression for all event guests.

This role will pay an hourly wage of $15.00.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

The Greensboro Complex is a versatile multibuilding facility that serves the community of Greensboro and its surrounding areas. It hosts a wide array of events such as athletic competitions cultural arts showcases concerts theater performances educational activities fairs exhibits as well as public and private gatherings including conventions convocations trade shows and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The Complex is made up of nine venues the largest being the renowned 22000seat First Horizon Coliseum which has a storied history of hosting prestigious ACC and NCAA basketball championships and a concert history featuring legendary artists like Paul McCartney Garth Brooks and Phish as well as todays biggest artists like Drake Bad Bunny and Taylor Swift. The Complex also includes the 167000square foot Special Events Center encompassing three exhibition halls a 4500seat miniarena and eight meeting rooms. Additionally theres White Oak Amphitheatre Piedmont Hall the Novant Health Fieldhouse Greensboro Aquatic Center The Terrace ACC Hall of Champions and the 300seat Odeon Theatre.

• Ticket Verification: Check and validate tickets at the entrance ensuring each ticket is legitimate and corresponds to the event.
• Customer Service: Greet guests warmly answer questions and provide information about the event and venue as needed.
• Access Control: Monitor and control the entry points to ensure that only authorized guests enter the event.
• Crowd Management: Assist in directing the flow of guests to prevent congestion and ensure a smooth entry process.
• Problem Resolution: Address any ticketrelated issues or discrepancies promptly and courteously seeking assistance from supervisors when necessary.
• Venue Knowledge: Stay informed about the event layout seating arrangements and facilities to assist guests effectively.
• Safety and Security: Report any suspicious activity or security concerns to the appropriate personnel immediately.
• Assistance: Help guests with special needs or requirements ensuring they have a positive experience.
• Team Collaboration: Work closely with other event staff to ensure seamless operations and a cohesive guest experience.
• Maintain Order: Ensure guests follow venue rules and guidelines to maintain a safe and enjoyable environment.
• Perform other tasks and responsibilities as assigned.

• Ability to follow instructions and work in a fastpaced environment.
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Previous experience in a customer servicebased industry is preferred.
• Previous experience within a sports entertainment or related field is preferred.
• Must be able to work a flexible schedule including weekends nights and holidays required.
• Extensive time spent with moderate to loud noises.
• Frequent bending standing for long periods of time and walking of the facility.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.