Associate Director Student Services

Job Summary
The Associate Director for Operations position is a 12 month fulltime professional staff position within Housing & Residential Education and the Student Affairs Division at the University of Utah. Reporting to the Senior Director of Housing the Associate Director provides comprehensive direction and vision to occupancy management for the department. The AD supervises a team of one assistant director with indirect supervision of two assignments coordinators an outreach coordinator a data analyst and 10 student housing ambassadors. Student Affairs is comprised of nearly 20 departments and is focused on supporting student wellbeing and success with the ultimate goal of assisting students in discovering their passion people and purpose. To that end we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result students have the opportunity to participate in the creation of campus culture collaboratively working alongside professional staff student leaders and academic partners. Student Affairs departments serve all students at the University of Utah including undergraduate graduate and professional students who come from a variety of backgrounds. In order to best support our students it is important that staff stay aware of issues and best practices related to student development identity and sense of belonging both locally and nationally.

Responsibilities
Leadership and Supervision Serve on the departmental leadership team and assist in departmental management and strategic planning. Supervise fulltime staff and indirectly supervise fulltime team members and studentleader staff. Provide guidance to inform central office operations including: customer service staffing and outreach Occupancy Management & Planning Envision plan and implement departmental occupancy and application cycles for fall spring and summer supporting up to 6000 oncampus residents. This includes processes such as: systems planning and buildout timeline planning room and floor designations room holds and student communication. Generate and sustain shortterm and longterm strategic occupancy plans policies and projections to ensure maximum occupancy and budget return. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
Required Qualifications: Bachelors degree in Business or Public Administration a related area or equivalency (one year of education can be substituted for two years of related work experience). Six years of progressively more responsible management experience; and demonstrated leadership human relations and effective communication skills also required. Masters degree in Business Administration or related area preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Highly Preferred Qualifications A Masters degree in Higher Education Business Administration or approved combination of education/experience. 5 years of related and progressively more responsible or expansive work experience in Housing or Student Affairs. Demonstrated skills in supervision of staff including: hiring onboarding training and providing feedback. Demonstrated experience planning and implementing housing application processes. Experienced user of housing management software (i.e. StarRez). Knowledge and practical application of business analytics repoting and occupancy management principles. Experience developing strategic longterm occupancy planning utilizing enrollment management principles. Ability to develop manage and project budgets based on occupancy projections and departmental needs. Excellent written and verbal communication skills. Operational knowledge of technology campus information systems and computer software.