Concierge

The Role

The Concierge serves as the first point of contact for residents guests and visitors at Enso Village. This role is responsible for creating a warm and welcoming environment while providing exceptional customer service and assisting with various administrative and hospitalityrelated tasks.

Position Responsibilities:

• Serve as the initial point of contact for residents families and visitors providing a warm professional and welcoming experience.
• Greet and assist residents visitors and staff with empathy and efficiency addressing inquiries and directing them to appropriate resources.
• Provide exceptional customer service by responding to resident needs coordinating transportation scheduling appointments making reservations and offering information about local events and attractions.
• Support residents with daily living needs including maintenance requests package deliveries and general inquiries.
• Oversee front desk operations including visitor signins mail distribution and emergency response procedures.
• Monitor entrance and common areas to ensure a safe and secure environment following emergency procedures when necessary.
• Maintain knowledge of community events programs and services to promote resident engagement.
• Perform administrative duties such as handling phone calls and emails data entry managing resident directories and maintaining accurate records.
• Provide emotional support to residents and families particularly during times of transition or challenges.
• Collaborate with other departments to ensure a seamless and enriching living experience for residents.
• Uphold confidentiality and respect for residents privacy in all interactions.
• Performs other duties as assigned.

Position Requirements:

• High school diploma or equivalent required; additional education in hospitality customer service or a related field is a plus.
• Previous experience in customer service role preferably in hospitality healthcare or senior living.
• Strong interpersonal and communication skills with a friendly professional and patient demeanor.
• Ability to multitask and remain calm under pressure.
• Strong organizational skills with attention to detail and the ability to prioritize effectively.
• Proficiency in Microsoft Office and general office equipment.
• Ability to work independently and as part of a team.
• Commitment to maintaining confidentiality and respecting residents privacy.
• Professional appearance and demeanor.
• Willingness to work flexible hours including weekends and holidays as needed.

Physical Requirements:

• Ability to sit stand and walk for extended periods.
• Ability to bend stoop and kneel as needed.
• Manual and physical dexterity to operate a computer keyboard and handle paper documents.
• Sufficient near vision acuity to read information on computer screens handwritten forms and printed materials.
• Ability to lift carry and push/pull up to 50 lbs.

As a responsible and safetyconscious organization we are committed to maintaining a secure and drugfree work environment. To ensure the wellbeing of our team members and uphold our values we require candidates to undergo a background check and drug testing as part of our selection process.

Compensation and Benefits:

Enso Village is committed to equal pay and transparency. The salary range for this position is $25.00 $30.00 per hour. This range provided as a general guideline and compensation decisions are dependent on a variety of factors including candidates work experience education/training key skills external nonprofit market data and business considerations.

We provide team members with a supportive and inclusive work environment focused on health and wellbeing. Fulltime team members are offered a comprehensive benefits package including:

• Comprehensive Benefits: Medical dental and vision coverage available starting on your first day of employment.
• Life & Disability Insurance: Companypaid life insurance and longterm disability coverage.
• Retirement Savings: 403(b) plan with a generous employer match to help you plan for the future.
• Generous Paid Time Off: Paid annual vacation sick days personal days and holidays.
• Healthy Meals: Subsidized organic nutritious meals available daily.
• Professional Development: Opportunities for ongoing career growth and development within the organization.

We value applicants of all different backgrounds experiences and skill sets. If you think you could excel in this role (regardless of whether you meet all of the qualifications) we encourage you to apply. Enso Village is an equal opportunity employer which means that we consider applicants for hire and make employment decisions without unlawful discrimination on the basis of race color religion national origin gender gender identity or expression sexual orientation pregnancy military or veteran status disability age genetic information or other legally protected status. We are committed to working with and providing reasonable accommodations to job applicants who request an accommodation.