Desktop Support Technician
Desktop Support Technician
Posted on :
17-03-2025
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1 Vacancy
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Job Description
Job Description
Title: Desktop Support TechnicianLocation: Gilbert AZ (onsite position)
Phoenix Staff is known for connecting highly qualified candidates with highly desirable jobs. Were currently looking to place a selfmotivated Desktop Support Technician. In this role youll maintain analyze troubleshoot document and repair desktop systems hardware software and peripherals. Support and maintain incident tickets keeping users management peers and the Help Desk apprised of activities.
Your role as Desktop Support Technician:
- Assures quality customer service to all customers; promotes positive human relationship and contributes to supportive and cooperative work environment
- Maintains desktop hardware and peripheral inventory with an attention to detail when maintaining asset records
- Act as a SME (Subject Matter Expert) for all desktops platforms software integration Windows technologies and Directory Services
- Act as a SME (Subject Matter Expert) for all mobility operations (ie. IOS and Android Platforms) and management consoles (ie. Mobile Iron)
- Collaborates with colleagues and Network Team to support user account information including rights security and systems groups
- Pursues additional research as needed to support optimal Desktop strategies are practiced
- Product evaluation and documentation. Accurately detail their findings to a wide audience ranging from senior management to peers
- Core Build engineering using tools such as WDS SCCM software and driver integration
- Assures optimal hardware configuration for compatibility and performance (e.g. BIOS Hyperthreading etc.
- Provides consultation to IS department for projects as needed including testing new software building/modifying the PC hardware and software
- Provides guidance to Service Desk team members
- Participates in after hours oncall support and weekend/holiday coverage responsibilities
What youve got:
- Associates degree in computer science or related field
- A or Network or MCP certification
- Experience with SCCM Windows 10 business enterprise InTune Office 365 and Avaya
- 35 years in a large corporate multisite environment
- 3 years developing and deploying unattended operating system installations for workstations/desktops/laptops with an indepth understanding of hardwareindependent imaging capabilities
- 3 years scripting experience utilizing a variety of languages such as VB Script PowerShell and/or WinBatch or other programming languages
- 3 years troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies
- Ability and instinct to proactively identify and resolve technical issues demonstrating a selfstarter attitude and the ability to take initiative.
Preferred Qualifications:
- MCDST certification preferred
- ITIL certification preferred
- Performs technical support for the Voice systems including backend Avaya servers switches and handsets
- Maintains voice and data cabling infrastructure
To find more great techcentric jobs please visit www.phoenixstaff.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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