Customer Care Representative

Do you have a talent for interacting with customerson behalf of a great organization through various support channels (email Live Chat or calls Do you enjoy being a frontline contact If yes this is your opportunity to join a worldleading coatings supplier as our new Customer Care Representative at Hempel.

Make an impact and drive improvement

You will be responsible for handling complaints and building strategies for improving the overall customer experience and fostering loyalty.

In this role you will advise customers regarding processing orders product shortages expected delivery dates and price changes. You will play a key role in solving customers queries and support our sales team to ensure efficient and flawless service.

This position offers the great opportunity to contribute to excelling our sales and business principles by working with our Customer Care Team Lead Marine and agreeing with a truly exciting team and colleagues from all over the world.

What you can look forward to in this role

• Receiving and processing orders and requests from customers as well as Collecting and analyzing customer feedback.
• Working both with clients and other departments within the organization to ensure that client orders are processed correctly.
• Resolving issues inquiries orders service needs and complaints when suitable or direct to sales representatives and /or technical service areas.
• Providing backoffice support to Sales Department as per the Responsibility framework
  Providing information to customers regards to the status of the orders / claims / technicalissues.
• Communication with other Hempel offices around the world as required for order placement & supply.
• External invoicing.
• Archiving of records.

What does it take to become our new team member

• Experience in customer service or similar activities preferably
• Knowledge of the paint sector would be valuable but not required.
• Ability to work as part of a team as well as autonomously.
• Experience using ERP systems
• Understanding the life cycle of a PO placement from start to finish.
• Able to work in a lively customer care environment maintaining a high level of productivity.
• Selfmotivated and able to follow best practices in sales processes.
• Proficient in Microsoft applications.
• Able to communicate in a clear and consistent way both verbally and in writing in Italian and English. Other language would be valuable

Behavioral competencies most relevant for the job

• Planning & organizing
• Great listener and communicator
• Emphatic
• Proactive
• Positive
• Problem solving attitude
• Great teammate

Application and customer service further information

For further information on Hempel please visit hempel. To apply for this position please submit your application letter with a CV in English via our recruitment system by clicking the link Apply at the topright corner.

Global career possibilities

In Hempel we offer a variety of global career possibilities and many cross functional and crosscultural working relationships. We strive to build the right conditions for personal and professional development.

Join a global company where the employees are truly passionate about delivering the best in everything they do. With business in mind and people at heart we always work together

More About Hempel

At Hempel we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with different perspectives and backgrounds.

Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve providing equal opportunity for all.

#LIHybrid

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Across the globe Hempels coatings solutions protect surfaces structures and equipment. They extend asset lifetimes reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen Denmark in 1915 by J.C. Hempel and issolely owned by the Hempel Foundation which not only ensures a solid economic base for the company but is dedicated to making a difference in the world by empowering children to learn supporting coatings science and sustaining biodiversity.