Case Manager II
Case Manager II
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USD 20 - 25
1 Vacancy
Job Description
Job Title: Case Manager II
Location: Colorado Springs
Department: Behavioral Health or Housing
Reports to: Behavioral Health Director or Housing Manager
Wage: $20.25 $24.00 per hour
JOB SUMMARY
Under the supervision of the Behavioral Health Director the Case Manager II ensures the physical and emotional safety of youth accessing shelter services. This role provides traumainformed evidencebased support to highacuity youth clients focusing on individualized care.
Key responsibilities include establishing treatment plans maintaining client documentation and fostering strong community relationships. The Case Manager II collaborates with the clinical team to support youth facing homelessness ensuring services are aligned with traumainformed care principles.
This position will ensure that interactions interventions and environments at The PLACE are trauma informed and emphasize the physical and emotional safety of youth and staff.
JOB DUTIES
The job duties of this position are performed personally in cooperation with your supervisor and/or in coordination with other staff. Additional work functions and duties may be assigned.
- Develop and follow individualized treatment plans for youth clients ensuring goals are traumainformed and focused on positive youth development.
- Meet with assigned youth to complete assessments gather history and maintain accurate client records and paperwork.
- Provide direct case management maintaining a minimum of 24 hours of facetoface contact with youth weekly.
- Document interactions with youth in electronic health records adhering to Medicaid standards for accuracy and timeliness.
- Build and maintain strong ethical boundaries within the scope of practice and agency guidelines.
- Foster collaborative relationships with community partners assisting youth with attending medical appointments acquiring vital documents and addressing legal matters.
- Conduct weekly meetings with youth participants to review progress revise plans and provide ongoing support.
- Facilitate group activities such as educational healthrelated or communitybuilding sessions tailored to youth interests.
- Actively work toward family reunification when appropriate engaging with parents guardians and other family members.
- Provide personal attention to each youth ensuring their social emotional and intellectual development is supported.
- Conduct thorough youth intakes and assessments creating an atmosphere of comfort and trust from the beginning.
- Maintain HIPAAcompliant confidentiality practices safeguarding client privacy even in internal discussions.
- Assist with youth intake and crisis phone counseling as needed ensuring timely support and referral services.
- Ensure client services are accurately documented in The PLACEs database (Adsystech) on a daily weekly and monthly basis.
- Attending all required staff meetings training sessions and client reviews being prepared to discuss and address client issues.
- Serve as a positive role model for youth embodying The PLACEs mission and values through interactions and service delivery.
- Maintain strong collaborative relationships with other service providers staying informed about new resources and developments in the field.
- Document significant events and interactions during shifts in the Communication Log to ensure continuity of care among staff.
PROFESSIONAL PERFORMANCE
- Adhere to all Personnel Policies and Procedures for the Agency.
- Maintain professional standards of performance demeanor and appearance at all times; act as a role model both at and away from the Agency.
- Maintain a creative teambuilding approach to job performance and seek to bring a constructive problemsolving orientation to all tasks.
- Performs all tasks and responsibilities with attention to detail and in a complete and timely manner complying with agency policies and standards and conforming to the scheduling requirements of the job and program.
- Maintain an awareness of the agencys mission and work to promote the positive individual and social change goals it embodies.
- Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients act with honesty and integrity in all aspects of Agency business.
- Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
- Actively strive to create and maintain a culturally sensitive trauma informed and appropriate environment through communication and interaction that demonstrates respect for diversity; while promoting the philosophy of trauma informed care in interactions with youth staff and individuals both internally and externally.
- Support positive youth development and youth involvement in decisionmaking processes.
WORK ENVIRONMENT
Employees in this position are subject to long hours on their feet in a shelter environment that may include physical conditions such as encountering and paraphernalia sharps and interpersonal contact from nonemployees that include sexual innuendo and raw abusive or threatening language. Employees must be comfortable providing safer sex supplies and bleach kits to youth.
The PLACE provides personal protective equipment (PPE) and safety training to prepare and protect The PLACE employees in these uncontrolled environments. Compliance with safety protocol is required which may include the use of PPE involvement of law enforcement and/or enactment of emergency protocols detailed in The PLACEs Emergency Operations Plan.
MINIMUM QUALIFICATIONS
- Masters degree in social work psychology or a related field with at least 2 years of experience working with youth.
- OR bachelors degree in human services or a related field with at least 3 years of experience working with youth.
- Proficiency in Microsoft Office Suite.
- Must be insurable under The PLACEs auto liability policy and able to pass state and federal background checks.
- QMAP certification or eligibility required.
- Must pass preemployment TB screening.
KNOWLEDGE SKILLS AND ABILITIES
- Ability to connect with a diverse youth population in a culturally responsive manner.
- Strong understanding of traumainformed care principles.
- Capable of managing multiple tasks and adapting priorities as needed.
- Strong written and verbal communication skills.
- Excellent conflict mediation and negotiation abilities.
- Skilled in maintaining accurate client files including data entry in EHR systems.
- Ability to work effectively in crisis situations and manage interpersonal conflicts.
- A teamoriented approach and ability to collaborate across departments.
- Dedication to traumainformed care and positive youth development.
PHYSICAL REQUIREMENTS
- Employee frequently is required to sit. Employees are frequently required to stand; walk; use hands to finger handle or feel objects tools or controls; reach with hands and arms; and occasionally stoop kneel or crouch.
- Requires manual and finger dexterity and eyehand coordination.
- Able to speak and write the English language in an understandable manner.
- Requires the ability to use department equipment such as telephones personal computers adding machines copiers fax machines etc. Position requires frequent use of computer and phone.
- Able to hear well enough to communicate with employees and others.
- Ability to meet youth offsite at youth housing.
- Able to be on feet and mobile up to 10 hours per day.
- Able to lift up to 50 lbs.
Required Experience:
Manager
Employment Type
Full-Time
