Help Desk Support
Help Desk Support
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$ 60000 - 70000
1 Vacancy
Job Description
Responsibilities & Qualifications
Responsibilities:
- Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs
- Assess research and resolve incidents and requests regarding the use of application software products and infrastructure components
- Maintain a log all incidents and requests
- Provide a positive client support experience
- Monitor systems and peripheral equipment system processing and error listings
- Perform IT administration and functions user adds moves and deletes backup and restore preventive maintenance and upgrades
- Determine appropriate IT policies while creating and improving upon system documentation
Minimum Requirements:
- Minimum four 4 years of experience in Information Technology
- Minimum of Bachelors Degree in Information Systems Computer Science Cybersecurity Computer Engineering or related discipline
- One of following security certifications (active status): A CE CCNASecurity Network CE SSCP Security CE or higher (minimum DOD 8140/DOD 8570 IAT Level I Certification)
- Active TS/SCI CI Polygraph
Preferred / Desired Skills:
- Experience with VTC scheduling / troubleshooting
- Tier 1 support experience
- Experience with JIRA and Remedy ticketing systems
- Experience with Microsoft System Center Configuration Manager (SCCM)
- A problem solver who can get in be given a project and use engineering skills to determine a solution
Location: Fort Meade/Columbia MD
Overview
We are seeking a Help Desk Support personto join our team supporting U.S. CYBERCOM in Columbia MD.
TekSynap is a fast growing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.
Visit us at www.TekSynap.
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract applicable law or regulation.
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Additional Job Information
COMPETENCIES
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Columbia MD (Customer Site CANX)
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10
WAGE INFORMATION
Target salary range: $60000.00 $70000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individuals particular combination of education knowledge skills competencies and experience as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
US Citizenship
TS/SCI with CI Poly
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.
Employment Type
Full-Time
