Customer Service Representative
Customer Service Representative
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Job Description
Although Hajoca is a large company we work in a decentralized environment where each of our locations called Profit Centers (PCs) is run by the Profit Center Manager as if it were their own small business. A typicalProfit Centeris the heart of our business and consists of a warehouse counter sales office and (sometimes) a showroom. Our PCs conduct business underunique trade namesand offer a customized business approach honoring whats special about each local marketplace.
Weinstein Supply is one of those trade names and is looking for a Customer Service Representativeat their Lancaster PAlocation.
Pay for Customer Service Representativeis between $20and $30 per hourat this location.
Are you friendly and do you thrive on providing great customer service Are you knowledgeable and service oriented Are you an excellent communicator If so wed like you to join our team as a Customer Service Representative.
About the Role:
You will:
Accurately process Sales Orders and Bids generated through telephone sales transactions.
Assist customers who pick up their order at our Profit Center.
Find innovative ways to grow sales with existing customers and become their trusted advisor.
Identify opportunities for valueadded services and articulate our solutions.
Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure following up to ensure resolution and customer satisfaction.
Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
Communicateto the Profit Center Manager and Credit Manager any changes in a customers business that might cause a credit risk.
Complete various daily weekly and monthly reports.
Support the Product Managers activities as needed.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
About You:
Experience in customer service or inside sales
Knowledge of products sold in the Profit Center preferred
- Valid drivers license
- 3 years of wholesale selling experience
- knowledge of plumbing products such as faucets water heaters as well as pipe and fittings
Our ideal candidate will also:
Effectively use Microsoft Office software (Outlook Word Excel) to communicate via email to maintain weekly sales plans call reports customer contact files and to analyze customer data.
Demonstrate outstanding customer service telephone/verbal communication and generous listening skills.
Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
Build influential relationships and trust with customers and vendors through open and interactive communication.
Be able to ask probing questions to understand customer needs overcome objections by recommending profitable solutions explain our valueadded services and ask for the order and close the sale.
Be able to build positive working relationships and inspire teamwork with coworkers.
Be able to learn and operate the computer related systems used to process orders.
Be able to learn to operate warehouse materialhandling equipment.
Read write speak and understand English.
- Be able to add subtract multiply and divide using whole numbers common fractions and decimals.
The benefits of working with us:
Our culture is wellsuited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage we offer a ProfitSharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package Hajoca also offers:
Fulltime benefits (for team members working 30 or more hours per week):
- Medical dental vision and prescription coverage
- Accident and Hospital Indemnity coverage
- Life insurance and Long Term Disability
- Pretax accounts for healthcare and dependent care
- Paid vacation holidays and sick time (sick time also offered to PT team members as required by state law)
- Paid pregnancy and parental leave
- Paid day of community service
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
EEOC Statement
Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity/expression national origin age veteran status disability or any other protected category pursuant to federal state or local laws and will not be discriminated against on the basis of any such categories/status.Hajoca values diversity equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including but not limited to during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement
We are a drug free workplace. Employment is contingent upon preemployment drug screening and successful completion of a criminal background investigation subject to any federal state and local laws.Other details
- Pay TypeHourly
- Min Hiring Rate$20.00
- Max Hiring Rate$30.00
Required Experience:
Unclear Seniority
Employment Type
Hourly
