Join the loudest store in the mall! Were looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate youll be a huge part of our success by providing the best customer service ensuring that fellow fans can get their hands on the merch they love. Youll share your fandom knowledge stock and replenish products and help merchandise the store in a visually appealing way all while being hyperfocused on the instore experience.
WHAT YOULL DO
Provide an amazing shopping experience that will encourage customers to return. Theyll be impressed by your product knowledge customer experience skills and use of the Force
Cover the sales floor zone and ensure that assigned areas are up to visual standards
Work the register youll use your fandom knowledge to process sales transactions and drive addon sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map wall fixture & merchandising mix
Let your voice be heard! Youll communicate fashion & music trend information to management and respective HQ partners
While we welcome wizards we dont like it when spells are stolen. Youll work with Store Management to ensure theres no misuse of spells and wizardry around theft
Support the maintenance of the mother ship; youll help keep the stock room organized and the store tidy
Smells like Team Spirit you love communicating and working as a team to get the job done
Any other activities as assigned by your Store Leader
WHAT YOULL NEED
Previous experience working in a retail environment. If you love music and pop culture youre in the right place!
Superpowers in providing customer service and selling
Youll have to be at least 16 years of age to join the fandom force
Avengerlike collaboration and communication skills
The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store merchandise product utilizing approved store equipment and pack and unpack boxes of awesome merch that may weigh up to 50 pounds
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