JR Systems Specialist 8x8 Zapier Specific
$ 40000 - 80000
1 Vacancy
Job Description
We are seeking a JR. Systems Specialist with a minimum of three years of extensive experience with the 8x8 platform. The ideal candidate will be responsible for livemonitoring agents optimizing 8x8 system usage and improving workflows through Zapier automation. This role reports directly to the Director of Call Center Services and involves collaboration to ensure seamless contact center performance.
This position is remote but you must be based in the United States and pass a clear background check. You must be ready to start within 47 days of hire.
Key Responsibilities:
- Livemonitor agentsto ensure efficient use of 8x8 systems.
- Ensureoptimal usageof all 8x8 features identifying areas for improvement.
- Build and maintain8x8 systems including the Contact Virtual Center Dashboards Call Quality and Intake Forms.
- Create and manage workflowsusingZapier(Zap Paths Tables Interfaces).
- Be available foroncall duties(weekends and holidays).
- Troubleshoot and resolve any 8x8related system issues in realtime.
- User Account and Permissions Management: Oversee the creation modification and management of user accounts ensuring agents have the correct access and permissions.
- Network and System Monitoring: Continuously monitor the 8x8 platform to ensure optimal performance and troubleshoot any system issues.
- Data Backup and Security: Implement backup operations and ensure the security of system data to protect against data loss or unauthorized access.
- Collaboration with Vendors: Work with vendors to address technical issues procure new technology solutions or assist in system upgrades.
- Documentation: Maintain comprehensive documentation of system configurations updates and procedures to support future troubleshooting and compliance.
- Automation and Scripting: Develop and implement scripts or automation tools to streamline routine tasks and optimize system operations.
- ProblemSolving and Root Cause Analysis: Investigate and resolve recurring technical issues by analyzing logs and performance metrics.
- Disaster Recovery and Failover Procedures: Contribute to disaster recovery plans to minimize downtime during emergencies or system failures.
Requirements:
- 3 years of experienceworking with 8x8 systems (must provide aportfolioorvideo presentationdemonstrating experience).
- Proven experience withZapierfor workflow automation and optimization.
- Excellent written and verbal communication skills.
- Availability for oncall duties including weekends and holidays.
- Ability to work remotely withfulltime availability 8 am 5 pm EST) or 10 am 7 pm EST).
- Must have personal equipment including:
- Two monitors minimum
- Highspeed internet with backup
- USB noisecanceling headset
- Distractionfree home office
- Must be based in theUnited Statesand able to pass aclear background check.
What We Offer:
- Competitive salary($40K $80K depending on experience).
- Comprehensivebenefits package.
- Fullyremotework with flexible hours.
- Opportunities for growth and collaboration with senior leadership.
How to Apply:
Submit yourresumecover letter and aportfolioorvideo presentationof your experience to. We are hiring within47 days so dont wait!
Required Experience:
IC
Employment Type
Full-Time
