UX Researcher
UX Researcher
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Salary Not Disclosed
1 Vacancy
Job Description
About SmartBear
At SmartBear we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete Swagger Cucumber ReadyAPI Zephyr are trusted by over 16 million developers testers and software engineers at 32000 organizations including worldrenowned innovators like Adobe JetBlue FedEx and Microsoft.
UX Researcher
We are seeking a User Experience Researcher to join our growing design team focused on delivering highimpact solutions to our customers. A successful researcher here leverages strong internal relationships to drive conversation and collaboration educates our partners in research best practices and empowers the organization to make better decisions through knowledge sharing. The ideal researcher for this role has experience with enterprise solutions the software development lifecycle and user experience best practices.
You will be expected to:
- Define and lead UX research projects across various phases of product development.
- Collaborate with product design and research colleagues.
- Work closely with crossdisciplinary teams to build impactful solutions for SmartBear customers.
Key Responsibilities:
- Define research plans that outline objectives methodologies and timelines.
- Communicate and negotiate with crossfunctional partners stakeholders and leadership to align on business scope highlevel goals and product analytics/metrics.
- Execute research using both qualitative and quantitative methods.
- Distill complex user behaviors and datadriven insights into concise and actionable reports.
- Present findings in a way that informs and guides design and engineering decisions.
Required Experience:
- BA/BS degree in Design HumanComputer Interaction Cognitive Psychology Computer Science Business data analysis or related field or equivalent education and experience.
- 13 years of relevant experience conducting research on digital products; enterprise software experience is a plus.
- Experience conducting user research using various methods including interviews surveys contextual inquiry concept testing usability evaluation product metrics etc.
- Ability to work in a collaborative environment; to be critiqued and to critique.
- This role is hybrid to Somerville MA. Must be within commutable distance or open to relocation without assistance (not open to remote at this time).
Preferred Qualifications:
- Familiarity with the software development lifecycle
- Technical knowledge of API software testing developer tooling etc.
- Experience with analytics in user experience practice (e.g. Amplitude Pendo Mixpanel)
Why you should join the SmartBear crew:
- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work collaborate and have fun.
- We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
- We are guided by a People and Culture organization an important distinction for us. We think about our team holistically the whole person.
- We celebrate our differences in experiences viewpoints and identities because we know it leads to better outcomes.
Did you know
- Our main goal at SmartBear is to make our technologydriven world a better place.
- SmartBear is committed to ethical corporate practices and social responsibility promoting good in all the communities we serve.
- SmartBear is headquartered in Somerville MA with offices across the world including Galway Ireland Bath UK Wroclaw Poland and Bangalore India.
- Weve won major industry (product and company) awards including B2B Innovators Award Content Marketing Association IntellyX Digital Innovator and BuiltIn Best Places to Work.
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race color religion gender national origin ancestry mental or physical disability marital status military or veteran status citizenship status age sexual orientation gender identity or expression genetic information medical condition sex sex stereotyping pregnancy (which includes pregnancy childbirth and medical conditions related to pregnancy childbirth or breastfeeding) or any other legally protected status.
- You are asked for personal or financial information early in the hiring process.
- There is pressure to move forward quickly or to make payments for any part of the application process.
- The listing or communication appears on unofficial channels or from unverified sources.
Employment Type
Full Time
