Customer Service Representative ZR21029JOB
Customer Service Representative ZR21029JOB
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Job Description
This is a remote position.
Role Name: Customer Service and Sales Representative
Schedule:
- Monday Tuesday Thursday Friday from 9:00 AM to 3:00 PM Florida time
Client Timezone: Eastern
Client Overview
Join a dynamic and growing professional cleaning services company that s making waves in the industry. This established business delivers toptier cleaning solutions to both residential and commercial clients maintaining the highest standards of cleanliness and customer satisfaction. With a commitment to excellence and customer service this company stands out as a leader in their local market.
Job Description
We re seeking an enthusiastic and professional Customer Service and Sales Representative to join our growing team. In this dynamic role you ll be the voice of our company handling both inbound customer service inquiries and outbound sales calls. This position offers an exciting opportunity to contribute to business growth while ensuring exceptional customer satisfaction. You ll work in a fastpaced environment where every day brings new challenges and opportunities to make a real impact.
Responsibilities
- Handle incoming customer service calls and emails with professionalism and efficiency
- Manage customer interactions through CRM software to maintain accurate records
- Process customer inquiries complaints and service requests promptly
- Schedule cleaning appointments and coordinate with the service team
- Follow up with customers to ensure satisfaction and address any concerns
- Generate leads and convert prospects into loyal customers
- Maintain detailed documentation of all customer interactions
- Contribute to improving customer service processes and procedures
Requirements
- Excellent verbal and written communication skills in English
- Previous experience in customer service or sales roles
- Proficiency in using CRM software and basic computer applications
- Strong problemsolving abilities and attention to detail
- Professional phone manner and email etiquette
- Ability to work independently and manage multiple tasks
- Experience in handling highvolume calls and emails
- Strong interpersonal skills with a customerfirst mindset
- Reliable internet connection and quiet work environment
- Ability to maintain composure in challenging situations
- Permanent work from home
- Immediate hiring
- Steady freelance job
.
Employment Type
Full Time
