M365 Expert

This is a remote position.

Detailed Responsibilities:

Microsoft 365:

• Overall Management & Strategy:
  
• Act as a Microsoft 365 Subject Matter Expert (SME) overseeing and supporting the full lifecycle of M365 services across the organization.
  
• Advise on best practices for configuring managing and optimizing the Microsoft 365 platform to meet business needs.
  
• Lead design and architecture discussions to implement new features updates and upgrades for M365 services.
  

M365 Migration (OnPremises Cloud Hybrid):

• Planning & of Migrations:
  
• Lead detailed planning for migrating to M365 from onpremises cloud or hybrid environments.
  
• Perform readiness assessments risk assessments and gap analyses prior to migrations.
  
• Develop migration roadmaps and timelines that minimize business impact.
  
• Execute migration tasks such as mailbox migrations (from Exchange or other platforms) SharePoint migrations and user data migration.
  
• Troubleshoot migration issues such as identity sync errors DNS configurations and email routing issues.
  
• Collaborate with network infrastructure and application teams to ensure a smooth transition to the M365 environment.
  

Office 365:

• Administration & Troubleshooting:
  
• Manage Exchange Online Microsoft Teams OneDrive for Business and other Office 365 services.
  
• Configure mail flow rules retention policies spam filters DLP and shared mailboxes in Exchange Online.
  
• Optimize Teams configuration including meeting policies security settings and integrations with thirdparty apps.
  
• Handle OneDrive for Business configurations access permissions and data recovery.
  
• Monitor service health and proactively address performance or servicerelated issues.
  
• Serve as an escalation point for complex issues involving Office 365 services.
  

SharePoint:

• Design Deployment & Management:
  
• Lead the architecture and implementation of SharePoint Online environments including site collections document libraries workflows and permissions.
  
• Collaborate with business units to gather requirements for SharePointbased solutions (e.g. intranet document management).
  
• Manage SharePoint Online features like sharing policies external user collaboration and hub sites.
  
• Troubleshoot SharePoint Online sync issues access permissions and performance bottlenecks.
  
• Customize SharePoint Online using PowerShell or other tools to meet specific business needs.
  

Security (Microsoft 365 & Windows Defender):

• Advanced Security Management:
  
• Implement M365 security features such as Conditional Access policies Data Loss Prevention (DLP) and Multifactor Authentication (MFA).
  
• Deploy and manage Azure Information Protection (AIP) and Microsoft Defender for Identity.
  
• Manage compliance policies insider risk management and alert configurations.
  
• Oversee threat protection secure score monitoring and incident response for the M365 environment.
  
• Continuously evaluate and enhance M365 security posture in line with evolving cybersecurity threats.
  

Intune SME:

• Device and Application Management:
  
• Configure and manage device compliance policies application protection policies and conditional access rules in Microsoft Intune.
  
• Deploy software packages and updates to managed devices using Intune.
  
• Troubleshoot mobile device management (MDM) and mobile application management (MAM) issues.
  
• Secure personal and corporate devices through Intune s Mobile Threat Defense integration.
  
• Design and manage enduser onboarding and offboarding processes for devices and apps.
  

PowerApps and Power Platform:

• Business Process Automation & Application Development:
  
• Lead the design development and deployment of business applications using PowerApps and Power Automate.
  
• Integrate PowerApps solutions with data sources like SharePoint SQL databases and thirdparty APIs.
  
• Develop and optimize workflows in Power Automate to automate repetitive tasks.
  
• Provide guidance and support to business units on how to leverage Power Platform for process automation and reporting.
  
• Troubleshoot performance issues errors or logic failures within PowerApps and Power Automate solutions.
  

ENTRA ID:

• Identity & Access Management:
  
• Manage ENTRA ID including user provisioning groups roles and administrative units.
  
• Implement rolebased access control (RBAC) and leastprivilege access to protect sensitive resources.
  
• Configure and maintain single signon (SSO) and federation with thirdparty services.
  
• Design and implement identity protection strategies including password less authentication and conditional access policies.
  
• Monitor Azure AD health address synchronization issues (AD Connect) and manage directory trust relationships.
  
• App integration and deployment
  
• Third party app integration with Entra ID
  

Windows Defender:

• Endpoint Security Management:
  
• Deploy and manage Microsoft Defender for Endpoint to protect devices across the organization.
  
• Investigate and respond to security alerts and incidents detected by Microsoft Defender.
  
• Configure threat protection policies endpoint detection and response (EDR) capabilities.
  
• Monitor security reports and address vulnerabilities identified by Defender for Endpoint.
  

Troubleshooting & Tier 3 Escalation Support:

• Escalated Issue Resolution:
  
• Serve as the final escalation point for complex or critical issues affecting Microsoft 365 services.
  
• Collaborate with support teams to identify root causes and implement permanent fixes for recurring issues.
  
• Use advanced troubleshooting techniques including log analysis PowerShell scripting and deepdive diagnostics.
  
• Engage with Microsoft Premier Support as needed to resolve vendorrelated issues.
  

Documentation & Continuous Improvement:

• Knowledge Sharing & Process Optimization:
  
• Maintain comprehensive documentation of M365 architecture configurations troubleshooting steps and best practices.
  
• Conduct training sessions for internal teams to elevate their knowledge of M365 services and troubleshooting procedures.
  
• Evaluate emerging M365 features services and tools and recommend their adoption where appropriate.
  

Requirements

Qualifications:

• Experience:
  
• 5 years of handson experience with M365 technologies in a largescale enterprise environment.
  
• Proven experience in leading M365 migrations (onprem hybrid cloud) and supporting complex deployments.
  
• Extensive experience with ENTRA ID Office 365 SharePoint Intune PowerApps and Microsoft Defender.
  
• Good Hands on Experience with Active Directory DNS Exchange Server File Servers etc.
  
• Certifications (Preferred):
  
• MS100 MS101 AZ104 MD100 MD101 or other relevant Microsoft certifications.
  
• Technical Skills:
  
• Advanced PowerShell scripting.
  
• Familiarity with Active Directory Federation Services (ADFS) Microsoft Graph API and other M365 automation tools.