Claims Consultant
Claims Consultant
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Job Description
Working in the Retail Claims team this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TALs claims philosophy claims procedures policy wording and within stated authority limits.
We are looking for a talented individual with the technical skills and knowledge who want to join in our mission of being by your side for life to positively impact Australians.
In this role you will:
- Independently manage a portfolio of claims endtoend
- Active engagement of key stakeholders to deliver timely outcomes for customers
- Assess analyse calculate and finalize claims payments in a timely and accurate manner
- Provide exceptional customer service including management of claims communication and inquiries
- Liaise with internal and external stakeholders to ensure the timely and quality management of claims
- Participation in case conferences peer case discussions instructing third party service providers
Qualifications :
To be successful in this role you will have:
- Demonstrated experience in a similar position involving income protection life lump sum trauma critical illness injury TPD or death claims
- Retail Group or Direct claims case management experience highly desired
- Ability to build rapport and empathy with customers during difficult times
- Passionate and driven with a natural willingness to continue to learn
Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
Additional Information :
Work is a big part of this Australian life and we work hard to make it one of the best parts. We dont just say it; we do it. We offer a workplace thats inclusive and flexible supporting our people with options that let them make the most of their careers.
We know the value of having different people from all walks of life with varied points of view and attributes regardless of their age ethnicity religion sexual orientation gender identity intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.
#LIHybrid #LIClaims
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
