Experience Operations Manager LATAM - Experience in Hotel strategies planning and operational initiatives on-site
Experience Operations Manager LATAM - Experience in Hotel strategies planning and operational initiatives on-site
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Job Description
Collective Hospitality
We are the travel scene for the nextgen adventurer. With over 70 unique vibe packed properties across Southeast Asia South & Central America we bring you Slumber Party Bodega Hostels Path and Socialtel Resortseach a playground of epic experiences designed for the bold social and endlessly curious.
Experience Operations Manager: LATAM Experience in Hotel strategies planning and operational initiatives onsite
Key Responsibilities:
- OnSite & Oversight: Ensure all strategic initiatives guest experience enhancements and operational plans are implemented effectively at each location.
- CrossLocation Management: Travel between properties spending 23 weeks at each hotel to oversee operations provide handson leadership and address challenges in realtime.
- Guest Experience Optimization: Monitor service quality guest satisfaction and brand standards implementing improvements to enhance the overall guest experience.
- Operational Efficiency: Work closely with onsite teams to streamline processes improve workflows and ensure smooth daily operations.
- Training & Team Development: Provide guidance and training to local teams ensuring they are equipped to deliver toptier service and execute company initiatives effectively.
- Event & Activity : Oversee the successful implementation of planned events programming and highrevenue activities to maximize guest engagement.
- Quality Control & Compliance: Ensure each location adheres to brand standards operational procedures and hospitality best practices.
- Collaboration with Leadership: Act as the bridge between corporate management and onsite teams ensuring clear communication and alignment on priorities.
This is a crucial role that requires a proactive handson leader with a strong background in hospitality operations.If youre a resultsdriven leader with a passion for hospitality we want to hear from you!
Employment Type
Full Time
