Customer Success Representative -
Customer Success Representative -
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Customer Success Representative
Location: Remote (CST Time Zone)
Salary Range: up to 1200 USD
Work Schedule: Monday Friday 8:00 AM to 5:00 PM (CST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Sagan represents a growing technology services company seeking a friendly resourceful and highly reliable Customer Success Representative to handle customer interactions manage expectations and create a positive client experience.
Position Overview:
The Customer Success Representative will be the first point of contact for inbound calls ensuring customers receive prompt and professional assistance. This role requires excellent communication skills multitasking abilities and a customerfocused mindset. Secondary responsibilities include customer outreach coordinating tech callbacks and updating ticket statuses.
Key Responsibilities:
- Answer inbound customer calls and direct them to the appropriate department.
- Ensure a smooth and pleasant customer experience with a friendly and professional approach.
- Manage customer outreach followups and coordinate callbacks for technical teams.
- Update ticket statuses and maintain accurate records in the companys support system.
- Handle customer concerns and challenges with a calm and solutionoriented mindset.
Qualifications:
- Fluent English communication skills with a minimal accent.
- Prior experience in a customer service or customerfacing role.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Teams and Microsoft Office Productivity Suite.
- Ability to handle customer interactions with professionalism and empathy.
NicetoHaves:
- Experience working with ticketingbased support systems.
- Background in a tech or serviceoriented environment.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and an introductory video in English format.
Employment Type
Full Time
