Support Specialist - EXPO NOW IS Customer Experience
Support Specialist - EXPO NOW IS Customer Experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The EXP.O NOW Program is looking for a Support Specialist excited to leverage their technological knowledge to elevate the customer experience by identifying enhancement opportunities to our development teams based off customer experiences and requests.
The Support Specialist is a key role on the EXP.O NOW Shared Services Team. Specialists are responsible for handling incidents and requests from our customers and global operations teams. The support role incorporates a combination of actioning on issues raised by customers; using analysis techniques and performing troubleshooting to solve the customers issue.
The Support Specialist also identifies opportunities for enhancement of critical production systems. The ideal candidate would be able to learn how to visualize our systems see how the pieces interact understand how the data flows and provide root cause analysis of system issues.
This position is onsite and will reside in the greater Seattle WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
- Downtown Seattle
- Federal Way
- Lynnwood
- Bellevue (Factoria)
Qualifications :
MINIMUM QUALIFICATIONS
- Exceptional customer service focus
- Superior organization skills with ticket tracking systems and ticket process flow
- Ability to create instructional and technical documentation with tools like SharePoint
- Selfstarting problem solver with research skills to find correct documentation or contacts
- Resolve problems creatively using analysis techniques
- Adapt ambiguous circumstances to correctly interpret customers needs
- Previous experience in Support Teams
DESIRED QUALIFICATIONS
- Skilled in applying a variety of triage and troubleshooting techniques
- Ability to coach peers professionally
- Knowledge of SQL scripting database analysis and programming languages
- Comparable work experience or knowledge of technical systems
- Understanding of SAFe/Agile principles and practices
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H1B visa) for this opportunity.
Additional Information :
Expected base salary: $78000 to $80000
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays 10
- Flexible Days 2
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical Prescription Drug Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
- Position is full time 40 hours per week) Monday through Friday
- Business professional dress code
All your information will be kept confidential according to EEO Guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
