Client Solution Consultant
Client Solution Consultant
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Job Description
Purpose of the job:
Acts as the liaison between the clients commercials and various operational teams. This role advises suggests and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities as well as builds operational trust in the data.
Responsibilities:
- Build operational trust in the data and maintain a strong relationship with his/her clients; drive results which lead to significant and sustainable improvements in client satisfaction
- Overall accountability for the timely and accurate resolution of operational client requests and issues (including quality performance feasibility investigations structural changes new deliverables setups)
- Build positive relationships e. g. to effectively facilitate meetings provide support and remove obstacles through networking
- Handle regular weekly/monthly calls with client for operational topics incl. discuss technical questions around process technical possibilities recommend effective solutions define delivery targets and communicate progress risk status reporting etc.
- Communicate on projects at client level incl. discuss technical questions around process technical possibilities recommend effective solutions define delivery targets and communicate progress risk status reporting etc.
- Cooperate closely with operations groups to resolve client queries through an efficient workflow
- Contribute in solving elements of regional and global clients requests through collaboration with other countries
- Own direct client communication on operational topics triaged by L1
- Use available operational tools in order to all necessary verifications and investigations: Epics OGRDS Brandbank product library eClipse NRSP eForte Discover CSO/MSD
- Suggest proactively solutions for simpler more enduring and costefficient database production for NIQ
Requirements:
- Minimum 2 years of work experience in client facing roles to be able to understand client requirements and execute relevant actions towards clients
- Higher education or equivalent experience
- Combination of deep operational skills and client orientation demonstrates willingness to understand operational endtoend processes and able to translate business expectations into technical specifications
- Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification
- Good understanding of the local FMCG industry
- Good relationship management skills to effectively liaise with commercial clients and ROC teams
- Welldeveloped analytical skills and very good attention to details
- Proactive attitude in recommending suitable solutions demonstrates a CanDo & resultsoriented attitude
- Fully independent in executing tasks driving progress and working out solutions
- Strong communication both verbal and written easiness in presenting complex operational topics in a simple way
- Ability to work effectively in a team to achieve goals together
- Problem solving skills
- Time management skills
- Good Excel knowledge is a must
We offer:
- Work in an international inspiring company
- Very well equipped offices with free coffee
- Access to learning platforms mentorship programme and educational support to keep developing your skills
- Cafeteria package
- Private health insurance
- Participation in discounted ecarsharing program (GreenGo)
- Flexible sport card free entry to a gym near to Vci office
- An extra day off
- Mentoring Mentee Program
- Volunteer time off
- Internal Recognition Program
- Free LinkedIn Learning access that helps you discover and develop business technologyrelated and creative skills through over 20000 courses available in 7 languages)
- Free Employee Assistance Programs (EAP) NIQ offers support to all associates and their families for their emotional wellbeing trough professional timely and confidential counselling services on issues related to everyday concerns & problems overcome emotional challenges and maintain a healthy and balanced lifestyle
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
For more information visit NIQ
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
