Data Analytics Visualizations Division - Cloud Administrator - Entry Level
Data Analytics Visualizations Division - Cloud Administrator - Entry Level
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Salary Not Disclosed
1 Vacancy
Job Description
Position Title: Cloud Support Analyst (AWS)
Position Overview:
- As a Cloud Support Analyst specializing in AWS you will be essential in ensuring the efficient operation of our AWS cloud services.
- You will serve as the first point of contact for customers facing issues with AWS infrastructure and applications.
- This position requires strong technical expertise excellent communication skills and a customercentric approach.
Key Responsibilities:
- Technical Support: Provide tier 1 and tier 2 support for AWSrelated incidents and requests troubleshooting issues within the AWS ecosystem.
- Issue Resolution: Analyze and diagnose problems implementing effective solutions promptly while maintaining high levels of customer satisfaction.
- Script Development: Create and maintain scriptbased solutions (using tools like Python Bash or AWS CLI) for automating infrastructure provisioning and management tasks.
- Documentation: Maintain accurate records of support requests solutions and relevant technical documentation to enhance the knowledge base.
- Customer Interaction: Communicate effectively with customers understanding their needs and providing clear updates throughout the support process.
- Collaboration: Work closely with architecture and application support teams to escalate and resolve complex issues contributing to overall service improvement.
- Monitoring and Reporting: Monitor AWS systems for performance reliability and security reporting any anomalies or trends to management.
Qualifications:
- Education: Bachelors degree in Computer Science Information Technology or a related field; a Masters degree is preferred.
- Experience: 13 years of experience in technical support preferably in an AWS environment.
- Technical Skills: Proficiency in AWS services (e.g. EC2 S3 SQS) understanding of networking concepts and troubleshooting methodologies specific to AWS. Experience with scripting languages (e.g. Python Bash) for automation.
- Soft Skills: Excellent communication skills both written and verbal; strong analytical and problemsolving abilities; and a customerfocused attitude.
- Training: AWS Cloud Practitioner Essentials or other relevant AWS training are a plus.
Skill
Required / Desired
Required Years of
experience
Experience in a professional office environment
Required
2
Experience developing IT infrastructure reports
Required
3
Development of scriptbased solutions for infrastructure provisioning and automation
Required
4
Resolving ITSM ticketing at a tier2 level
Required
3
Producing internal operations documentation
Required
3
Deploying PaaS within public cloud space
Required
2
Project management skills and knowledge in project management and related methodologies
Required
1
Bachelors degree within an information technology Focus
Required
1
Masters degree within an information technology Focus
Preferred
1
Identity management and rolebased access control Administration
Required
1
Employment Type
Full Time
