Director - Partner Operations IGT1 Lanka - Sitecore
Director - Partner Operations IGT1 Lanka - Sitecore
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Job Description
About Sitecore:
Sitecores mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the worlds smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader Sitecore is the leading company bringing together content commerce and data into one connected platform that delivers millions of digital experiences every day. Thousands of bluechip companies including American Express Porsche Starbucks LOral and Volvo Cars rely on Sitecore to provide more engaging personalized experiences for their customers. Learn more at Sitecore.
Sitecores foundation is its diverse group of passionate smart innovative and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives experiences and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
About the Role:
Sitecores Partner Program plays a key role in driving Sitecores growth through a diverse global network of direct and indirect partners and this role will be instrumental in shaping and governing this program for longterm success.
As the Partners Operations Director at Sitecore you will be responsible for governing and optimizing the operational framework for Sitecores Global Partner Program which supports both direct and indirect sales models. This role is pivotal to ensure we have scalable operational practices to support all partners Resellers and Distributors (indirect) and Solution Services and Technology Partners (direct).
You will be responsible for overseeing all operational aspects of the partner program ensuring global consistency while addressing regional market needs and ensuring partners have the tools processes and support necessary to drive success. You will work closely with crossfunctional teams to ensure alignment between sales revenue and sales operations partner enablement marketing and finance.
What Youll Do:
- Lead Program Governance: Oversee the Global Partner Programs governance structure ensuring compliance with program policies certifications tiering and contractual agreements across our partner ecosystem.
- Implement Operational Frameworks: Design execute and optimize the operational processes that support partner onboarding management and performance tracking ensuring scalability across global regions.
- Compliance & Risk Management: Establish robust compliance frameworks to mitigate risks related to partner performance legal obligations pricing and contract management ensuring alignment with Sitecores global standards.
- Performance Monitoring: Define and track key performance indicators (KPIs) for both direct and indirect partners leveraging data to identify opportunities for improvement and scalability.
- Crossfunctional Collaboration: Work closely with sales marketing finance and regional teams to ensure the operational of the partner strategy adapting global policies for local markets without compromising governance standards.
- Direct Line Management of both offshore and onshore operations teams.
Qualifications :
What You Need to Succeed
- Expertise in CRM systems (e.g. Salesforce) and partner management platforms with a focus on automation operational efficiency and scaling programs. Sales operations deal desk and order process experience is preferred.
- Strong experience managing operations in both direct and indirect sales models.
- Proven track record of governing partner programs including operational process design program compliance and performance monitoring.
- Strong analytical and datadriven mindset with the ability to track and interpret performance metrics to drive decisionmaking and program improvements.
Additional Skills That Could Set You Apart:
- Change Management: Experience leading change management initiatives especially in transitioning to new partner models or scaling global programs.
- Process Improvement and Technical Expertise: Proven ability to drive continuous improvement in partner operations particularly through the implementation of automation and other technological advancements.
- Leadership & Mentorship: Demonstrated success in building and developing highperforming teams fostering a culture of operational excellence and innovation.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
