Senior Software Engineer CRM
Senior Software Engineer CRM
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Job Description
We are on the lookout for a CRM Developer to join the Retention Team on our journey to always deliver amazing experiences.
Join the team driving brand growth and customer engagement across our markets. As part of our Marketing Team youll help develop solutions and tools that build customer loyalty and optimize the effectiveness of our marketing investments. With each project and initiative youll play a key role in creating connections with millions of customers positioning Delivery Hero as a leader in the market.
We seek a dynamic innovative individual with a solid technical background and a knack for driving results. This role positions you at the forefront of industryleading CRM best practices. We focus on crafting optimised communication strategies for our global platforms creating efficient automated solutions that enable personalised timely communications enhancing the customer experience at every interaction.
Technical Development for CRM Solutions: Develop and refine our Retention Solutions and Products portfolio utilising advanced resources such as API integrations Braze technologies GCP and AWS. Youll be responsible for developing solutions like Dynamic Content products Automated Campaign Composer and Sender also integrating our product/tools with other services.
InBraze Implementation: Continue the technical development by implementing Dynamic Content campaigns using automation and data languages like JavaScript Python HTML CSS and Liquid. Utilise App Scripts and Product APIs to enhance the functionality and efficiency of our CRM solutions.
Innovation & Solution : Engage stakeholders to understand business needs and design innovative technical solutions. Oversee the development launch and evaluation of CRM campaign capabilities ensuring alignment with company and Marketing/Product goals. Provide crucial technological inputs and collaborate with various teams to ensure solution feasibility and alignment.
Product Partnership: Work closely with the Product team to ensure seamless integration and maintenance of the Braze SDK. A key priority is to reduce silos between departments and align technologies.
Qualifications :
Proven ability to explore and develop technical solutions/tools.
Proficiency in translating business needs into CRM solutions using modern technologies and templating/automation languages (APIs GCP AWS JavaScript HTML).
You should possess proficiency in programming languages commonly used for automation frontend development and CRM solutions including but not limited to JavaScript and Python. Experience with automation tools such as Google Scripts and Cloud Functions and API usage is essential. Familiarity with templating languages particularly Liquid and CRM SaaS technologies especially Braze is highly desirable.
Understanding of CRM thirdparty tools and their technical aspects. Familiarity with Braze is a bonus.
Excellent English communication skills; other languages are a plus.
Familiarity with the mobile user life cycle retention strategies and customer experience best practices.
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mindboosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.
Ready to join our team If youre excited to grow collaborate and be part of the worlds leading
delivery platform wed love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
