Island Host German speaking

We are seeking a friendly proactive and serviceoriented Germanspeaking Island Host to join our Guest Services team. The ideal candidate will play a vital role in ensuring that our guests have a seamless memorable and personalized experience throughout their stay. This position demands exceptional communication skills a passion for hospitality and the ability to anticipate and fulfill guests needs promptly.

Key Responsibilities:

• Greet guests upon arrival with a warm and friendly demeanor.
• Provide personalized checkin experiences including an introduction to the resorts facilities services and activities.
• Offer welcome drinks and ensure guests feel comfortable and informed from the moment they arrive.
• Act as the main point of contact for Germanspeaking guests ensuring clear and effective communication.
• Address guest requests and inquiries promptly offering personalized recommendations for excursions dining spa services and other activities.
• Make bookings and arrangements based on guest preferences.
• Conduct comprehensive tours of the resort for new arrivals highlighting key facilities amenities and daily activities.
• Provide information on resort policies safety guidelines and special offers.
• Monitor the guest experience throughout their stay proactively addressing any issues or concerns to ensure complete satisfaction.
• Collect guest feedback and share insights with relevant departments to enhance service quality.
• Surprise guests with personalized touches such as special arrangements for anniversaries or birthdays.
• Handle guest complaints or concerns with empathy professionalism and efficiency.
• Escalate complex issues to management when necessary ensuring timely and satisfactory resolutions.
• Ensure a smooth and efficient departure process for guests.
• Assist with checkout procedures transportation arrangements and any final requests.
• Express appreciation for their stay and encourage feedback to improve service quality.
• Serve as a communication bridge between Germanspeaking guests and nonGermanspeaking staff.
• Translate and convey information accurately to facilitate seamless service.

Qualifications :

• Fluency in German and English is mandatory (speaking reading and writing); additional language skills are a plus.
• Previous experience in guest relations or a similar role in a luxury hotel or resort setting.
• Excellent interpersonal and communication skills with the ability to engage and build rapport with guests.
• Ability to handle stressful situations with a calm and professional attitude.
• Excellent organizational and timemanagement skills.
• Willingness to work flexible hours including weekends and holidays.
• Familiarity with hotel management systems or reservation software including Microsoft Office Opera Micros

Additional Information :

Remote Work :

No

Employment Type :

Fulltime