Bilingual Virtual Healthcare Communicator
Bilingual Virtual Healthcare Communicator
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Job Description
Job Title: Bilingual Virtual Healthcare Communicator
Job Location: United States
Job Location Type: Remote
Job Contract Type: Fulltime
Job Seniority Level: Entry level
Representing clients on a variety of projects via inbound/outbound telecommunication.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
What’s in it for you
- Competitive compensation
- Excellent Benefits – accrued time off medical dental vision 401k disability & life insurance paid maternity and bonding time benefits employee discounts/promotions
- Generous performancedriven Incentive Compensation package
- Competitive environment with company wide recognition contests and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
- Awarded a “Great Place to Work” award in 2022 and 2023
- Fortune Best Workplaces in Biopharma 2022
- Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.
- Exhibit effective communication and telemanagement skills.
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology as needed.
- Possess effective organizational skills including working with multiple projects simultaneously.
- Adhere to all company policies and Standard Operating Procedures.
- Display flexibility within department to maximize utilization including performing administrative and nontelecommunication duties as needed.
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
- Bilingual (Spanish) required
- Bachelor’s degree or equivalent workrelated experience.
- Inbound Call Center experience required.
- Excellent verbal written and listening communication skills.
- Ability to join frequent meetings and calls without disruption or disconnecting
- Competency with a computer keyboard and mouse. Technically savvy.
- Pleasant and professional telephone manner.
- Flexibility in scheduling for rotating shifts to accommodate the needs of the business
Inizio Engage is a strategic commercial and creative engagement partner that specializes in healthcare. Our passionate global workforce augments local expertise and diverse mix of skills with data science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients payers people and providers to improve treatment outcomes. Our mission is to partner with our clients improving lives by helping healthcare professionals and patients get the medicines knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing and we will ask you how your personal values align to them.
To learn more about Inizio Engage visit us at:
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age ancestry color gender gender identity or expression genetic information marital status medical condition (including pregnancy childbirth or related medical conditions) mental or physical disability national origin protected family care or medical leave status race religion (including beliefs and practices or the absence thereof) sexual orientation military or veteran status or any other characteristic protected by federal state or local laws. Further pursuant to applicable local ordinances Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company however only qualified candidates will be considered.
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Employment Type
Full Time
