Analytics Sales Account Manager
Analytics Sales Account Manager
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Job Description
This is a remote position.
First of all THANK YOU for your interest in our company. We know that the search for new opportunities can be a challenge but... don t worry everything falls into place in due time!
Let s get to the point!
At IZO we are looking for an Analytics Sales Account Manager highly motivated and resultsoriented to lead the consultative sales of our analytics omnichannel and technology solutions. This role will help us manage customer needs through multiple solutions that generate valuable insights from massive customer data analysis. The goal is to identify behavior patterns habits and trends to support informed decisionmaking and establish a consistent and effective presence across multiple channels enhancing both customer satisfaction and business profitability.
Requirements
What do we expect from you
- Become a product and market expert in Monitoring Analytics Omnichannel and various technologies within the Customer and Employee Experience Consulting field.
- Lead consultative conversations with leads and potential clients.
- Develop commercial opportunities with existing and new clients identifying those that align with the company s strategic interests.
What skills or knowledge do you need
Technical and Market Knowledge:
- Experience in monitoring (preferably in CXrelated areas).
- Understanding of key metrics: NPS CSAT CES SLA uptime anomaly detection.
- Ability to translate data into actionable insights for clients.
- Ideally knowledge of AI solutions for monitoring (predictive analytics machine learning automation).
Commercial and Consultative Skills:
- Consultative sales: Ability to sell value rather than just products.
- Key account management: Experience maintaining relationships with strategic clients.
- Ability to manage complex B2B sales cycles particularly in banking retail insurance and telecommunications.
- Strong collaboration with internal teams (operations product technology).
- Proficiency in CRM and sales tools (Salesforce HubSpot etc..
- Clear and persuasive communication focused on solving client challenges.
Experience and Background:
- Experience in monitoring or CXrelated companies.
- Managing highvalue B2B clients in complex markets.
- Ability to adapt to new technologies and analytical methodologies.
- Professionallevel English: Must be confident speaking with clients in English. Language proficiency tests will be conducted during the selection process.
Benefits
If you align with these values we are eager to meet you!
Employment Type
Full Time
