Digital Account Manager
Digital Account Manager
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1-3years
35000 - 45000
1 Vacancy
Job Description
This is a Remote / Hybrid position.
We re looking for an experienced client/account manager who has a proven track record for delivering success to clients with an emphasis on retention and upselling. We promote a culture of work life balance where we encourage staff not to work late take time back in lieu if they need and have the option of participating in a 9day fortnight work pattern (every other Friday off paid).
Building client relationships: We need someone who is obsessed with their clients and their businesses. You ll need to know everything about them from their financial calendar to whether they are gearing up for an IPO or lining up any acquisitions you ll need to understand their internal org structure and even know your immediate contacts birthdays and work anniversaries.
You need to know what success looks like to your client and to make sure that is translated effectively to your SEO strategist. This will empower your strategist to deliver great results that will help you retain or potentially upsell your client.
Lead our delivery teams: The position of client/account manager is a fulcrum position where you will be joining up all the delivery teams to ensure they are all pulling in the right direction to fulfil your clients needs.
While you will not be managing the other delivery teams directly the buck ultimately stops with you on client satisfaction and retention so it is key you are up to the challenge of galvanising the teams to deliver results according to the clients expectations.
Commercials: It is important you have a handle on when your client contracts are up for renewal and how this affects the profit and loss account of our agency.
You ll need to anticipate renewal dates and create campaigns to really show the clients the love when their contract is up. This also means creating performance reports and projections on future growth to encourage them to continue or even up their budget. You will be encouraged to work with your SEO Strategist on building these campaigns to work in key upsells.
Project Management: You will also be comfortable with prioritising workloads based on the commercial weight of the clients. While we always want to deliver the same high standard to our clients the client/account manager will have to understand which clients might need to take priority if we ever need to juggle resources.
This also means managing clients expectations and ensuring projects are kept within scope and are not overdelivered upon.
Leading direct reports: You will also have client execs working for you to help organise client work and support with admin tasks while chasing up deliveries. Your team will consist of one or two client execs. It will be your responsibility to lead this team.
This means not only ensuring they are delivering the work but also making sure your team is happy and each of them have a good understanding of where they fit and what their responsibilities are.
You will be there to create a positive team environment and consider your team s wellbeing and work life balance too. This means leading onetoones and creating bespoke professional development plans to show them clear lines of progression. It s important you don t just manage your team but lead and empower them too.
Company structure: Our client/account managers are here to do just that manage the clients.
The accelerate model we re building out focuses on using a trifecta of internal stakeholders working cohesively to maintain client and agency performance. These three core individuals include:
an client/account manager responsible for retention and ensuring the client is happy and well looked after
A project manager responsible for the work getting done effectively and profitability without over or under delivering
An SEO strategist responsible for results this means setting KPIs with the client and ensuring they are delivered upon
We expect our client/account managers to be just that client/account managers who manage clients. While you ll need to know about SEO and understand how it works well enough to earn our clients trust your core focuses are on retention and commercials. Work with the SEO strategist closely and empower them to run and manage the strategy to best deliver results based on your clients needs.
We have separated clients into different pods with a maximum of 10 clients per pod led by a client/account manager and one or two client execs and their own dedicated SEO strategist and SEO execs.
Requirements
Skills required for the role include:
Great commercial acumen must be used to not just retaining clients but have a proven track record of growing accounts
At least 3 years previous or current experience as a client/account manager in a digital marketing agency or preferably an SEO agency
Experience with project management tools (preferably Asana) desired
SEO or digital marketing experience
Experience managing a team
Great communication and verbal skills
Great leadership skills
Calm under pressure
Ability to juggle multiple clients and deadlines
Benefits
Holiday
We offer a 9day fortnight so you get every other Friday off paid
We have all Bank Holidays off
We shut the agency down for a further three days of paid time off between Xmas and New Year
Wellness & Lifestyle
Enhanced Sick Pay
Wellbeing Hub:
24/7 mental health helpline
Free counselling sessions by phone video call or facetoface
Range of online wellbeing support advice
Lifestyle Discounts Portal & Cycle to work scheme:
Access to hundreds of immediate discounts and savings across high street and household brands
Career & Development
Monthly professional development planning
1000 annual development budget
Parental Leave
Enhanced Paternity leave
Enhanced Maternity leave/adoption policy
Flexible Working
Flexitime
Work your hours anytime between 7:30am 8:30pm
Work additional hours one day to have an early finish/late start another
Access to the office
Whenever you need via booking system
Work abroad
A minimum of 3 years Previous or current experience as an SEO at specialist or equivalent level, and be able to demonstrate your knowledge / experience. Previous experience of managing team members would be beneficial. Awareness of Link Building and experience with these types of campaigns is very beneficial. Agency background - ideally 3 years within a SEO agency. Worked on enterprise level SEO or SEO budgets over 7k per month. Passionate about SEO and up to date with latest developments, including the role of AI in SEO. Must possess great interpersonal skills and be able to connect with people from international and diverse backgrounds
Employment Type
Full Time
