Learning Development Facilitator US Market
Learning Development Facilitator US Market
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Salary Not Disclosed
1 Vacancy
Job Description
McDonalds has an exciting opportunity for a Supervisor Learning Virtual Delivery based in our Mexico Global Business Services Office.
This position acts as a strategic partner and advisor to our learners business partners and Owner/Operators. While you will facilitate best in class virtual learning programs for learners in a variety of roles you will also act as the SME for all things training and learning.
Purpose:
You will oversee the delivery and management of virtual training classes for McOpCo and Franchisee employees within the US ensuring that restaurant employees and leaders are equipped with the right skills and knowledge to succeed.
Responsibilities:
In addition to following McDonalds policies and procedures principal accountabilities include but are not limited to:
Facilitates Learning:
- Oversee and drive delivery of virtual learning programs and courses to achieve developmental objectives for L&D within the US
- Conduct virtual training that motivates builds proficiencies and improves individuals performance and contribution to restaurant results.
- Uses facilitation techniques to encourage active participation and collaboration during virtual training sessions.
- Adapt sessions in realtime based on participant needs and progress.
- Stay updated on best practices tools and methods in virtual facilitation.
- Help to create measurable and relevant learning objectives that align with needs of L&D programming within the US
Strategic Partner and Advisor:
- Work in partnership with our People Solutions L&D Partners and market stakeholders to ensure L&D virtual programs are meeting the training needs of restaurant employees and brand standards. Review class assessments surveys and overall virtual program performance.
- Work with leader to conduct assessments to identify virtual delivery competencies and gaps utilizing feedback and performance metrics to refine programs
Qualifications :
- The ideal candidate should live in the Mexico City area
- High School Diploma or equivalent
- 2 to 4 years of adult education/facilitation experience
- 2 years of experience working in a customer service and/or hospitality environment
- Strong communication and active listening skills
- Proficient in group management techniques and conflict resolution
- Ability to use digital tools for virtual facilitation
- Fluent in Spanish and English (written and verbal) ILR Level 4
Preferred Qualifications:
- BA/BS degree preferred
- Operational expertise in QSR restaurant industry and/or hospitality preferred
- Consulting experience a plus
- Experience working in an ambiguous every changing environment
- Strong work ethic business sense and a selfstarter
- Strong interpersonal written and verbal communication skills
- Positive attitude and willingness to learn
- Role will be hybrid 2 days onsite & 3 days work from home
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
