Operations Manager

Lead and manage the Operational production team including Production Warehouse and Stock control to deliver an effective and efficient operation against daily and weekly targets and plans. Ensure quality and health & safety standards are achieved and maintained. Ensure that all teams are trained in accordance with Standard Operating Procedures and Health & Safety Procedures.

Qualifications :

• To ensure that Planning Accuracy & Quality is at the forefront of all resource and operational activities to ensure that the right resources are in the right place at the right time to deliver maximum efficiency within the operation.
• Ensure production machinery is utilised efficiently and maintained in line with manufacturers recommendations.
• Production planning to be at the forefront of the operational planning ensuring a least cost strategy.
• Ensure all procedures are adhered to in line with company policies 
• Ensure all computer systems are kept up to date and are utilised effectively to assist the operation.   
• Lead and manage the department to deliver a quality focused effective efficient Production unit on a day to  day basis with cost control and budgetary measures In place.
• To monitor production rates correlate on an hourly basis and review performance to maximise efficiency working closely with Production supervisors to minimise downtime. 
• To ensure accurate information is communicated in a timely and effective manner across all areas of the business. Ensure KPIs are tracked and shared within the team and the wider business as required.
• Manage agency performance ensuring that the correct procedures are adhered to at all times
• Undertake performance reviews for direct reports and ensure that all PDPs for the production team are undertaken and delivered within agreed timescales.
• Work closely with colleagues in other departments regarding the supply of product quality and achieving delivery days.
• Deliver all products within the agreed time windows to achieve maximum OTIF.
• Promote a culture of cleanliness within the facility utilising staff downtime to cover cleaning operations efficiently and effectively. 
• To ensure that all budgetary controls under your area of responsibility are managed and ensure that the weekly P&L is in line with and planned to exceed budgetary expectations.
• To monitor costs against budget for your area of responsibility and proactively look for ways of making the operation more efficient and achieving cost reduction.
• To coach and develop direct reports in people management skills and activities and oversee the implementation of a training/development plan to assist in succession planning. 
• Ensure that all people issues within your area of responsibility are dealt with efficiently and in line with Company Policies.
• To work with Managers within the business to ensure communication collaboration best practice and efficiency are continually reviewed and improved.
• To ensure all health & safety and people management issues are identified and referred or handled in line with business policy and procedure. Ensure all issues are resolved to root cause to safeguard employees operational areas and the business.
• Foster a culture of can do attitude whilst ensuring all day to day tasks are completed in a timely manner.
• This list is not exhaustive and the job holder may be required to undertake other duties commensurate with the position as required.

  Job Context/Environment:
  2 shift operation although some flexibility is expected during peak periods.

  The job holder will be required to regularly work to tight deadlines that may require additional hours to be worked at times of pressure

  
  Measures of Performance:
  Customer satisfaction (OTIF)
  Morale and performance of direct reports
  Internal relationships with other team members/colleagues
  Profit/Loss/Financial Targets
  Proactive and efficient stock management
   

Additional Information :

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward Recognition and Opportunities

Frasers Champion Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits owned it or been relevant.

Fearless 1000  By October 2025 we want our share price to hit 10. If that happens for 30 or more consecutive trading days all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses worth from 50000 to 1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.

*subject to terms and conditions

Frasers Festival  an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe hosting a MEGA brand village guest speakers from the worlds biggest brands evening entertainment the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions  Once a quarter we offer 20 employees the opportunity to attend our CEO Sessions ran by our CEO and leadership team. Employees have the chance to connect network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect  In order to build the planets most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit  Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical Financial & Mental wellbeing. The app is accessible for every employee and includes training nutrition and lifestyle advice all completely free.

Retail Trust  We know that its not just about physical health mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline wellness hub counselling and financial/legal support.

Whats next

Our Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward Recognition and Opportunities

Frasers Champion Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits owned it or been relevant.

Fearless 1000  By October 2025 we want our share price to hit 10. If that happens for 30 or more consecutive trading days all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses worth from 50000 to 1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.

*subject to terms and conditions

Frasers Festival  an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe hosting a MEGA brand village guest speakers from the worlds biggest brands evening entertainment the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions  Once a quarter we offer 20 employees the opportunity to attend our CEO Sessions ran by our CEO and leadership team. Employees have the chance to connect network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect  In order to build the planets most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit  Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical Financial & Mental wellbeing. The app is accessible for every employee and includes training nutrition and lifestyle advice all completely free.

Retail Trust  We know that its not just about physical health mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline wellness hub counselling and financial/legal support.

Whats next

Our Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Remote Work :

No

Employment Type :

Fulltime