Reservations Agent
Posted on :
11-03-2025
Employer Active
1 Vacancy
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Job Description
- Manage all incoming booking inquiries ensuring accurate input of details and maximizing occupancy across the Resort.
- Provide professional friendly and knowledgeable support to guests travel agents and corporate clients.
- Upsell room types packages and services while adhering to pricing strategies and set rates.
- Ensure all guest information preferences and booking details are correctly recorded in the Property Management System (PMS)
- Communicate guest requests and special requirements to Front Office Housekeeping and Food & Beverage teams for seamless service.
- Keep up to date with reservation systems loyalty programs promotions and brand standards to enhance guest experiences.
Qualifications :
You will be:
- Highly organized and detailoriented ensuring accuracy in reservations and guest information.
- A proactive problem solver handling booking inquiries modifications and challenges with confidence.
- Adaptable and resilient thriving in a fastpaced multiproperty environment.
- Customerfocused and engaging building rapport with guests and clients to enhance their experience.
- A strong communicator effectively liaising with internal departments and external partners.
- Motivated to learn and grow staying updated on systems promotions and brand standards.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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