Field Team Manager
Field Team Manager
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Job Description
This is an exciting opportunity to work with an iconic Australian brand by leading a team of service providers across Sydney Metropolitan area to deliver efficient and quality services to our Members. You will also lead strategic alignment of service delivery operations and further strengthen the Organisational brand through your management.
We have a permanent fulltime secondment/contract opportunity available looking after the Newcastle region. You will be leading a team of our Roadside Assistance team which is made up of NRMA employees and contracted staff.
Your responsibilities will encompass:
- Effectively recruit retain develop and reward a team of NRMA Roadside service provider (approx. 2040 FTE)
- Manage all performance or behavioral issues that arise using coaching counselling and performance management techniques to resolution
- Ensure alignment of objectives and activity across team
- Supports in Developing and maintaining effective industrial relationship with local Union Representatives
- Support with the operational day to day Service Delivery related activities
- Analyse and monitor financial and commercial information and identify issues or opportunities which impact business priorities
- Acts as first point of contact for all safety incidents and response
- Implement and manage Quality Assurance activities
What youll bring
- Experience in managing service delivery operations within various industries
- Demonstrated experience in managing diverse field based teams especially through change and in providing effective performance feedback
- Highly developed capability in building and motivating teams and exceptional communication skills
- Skills in negotiation handling crucial conversations and facilitating resolution
- Proven experience of business acumen and frontline implementation of strategic plans
- Ability to foster stakeholder engagement and relationship development
- Obtain a valid NSW Drivers License for regular local travel
Whats in it for you
To ensure our employees feel valued empowered and celebrated we provide a range of employee benefits including:
- Complimentary myNRMA membership including discounts on car travel fuel groceries movie tickets fashion attractions restaurants and much more
- Employee referral program where you may be eligible for a referral payment of up to $2000
- Opens the door to other potential opportunities across the NRMA Group
Know you belong
At NRMA Roadside we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging supporting and celebrating the diverse voices of our employees. From First Nations peoples to gender age ethnicity sexual orientation and different abilities we welcome people from all walks of life and embrace unique perspectives better connecting us to the communities we serve.
While we continue to commit to an inclusive equitable and diverse workplace we are proud of our key achievements to date:
- We made the 2022 AFR Boss Best Places to Work List
- Recognised by Reconciliation Australia for our Stretch Reconciliation Action Plan
- Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
- Certified as a Family Inclusive Workplace
- Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
If you are ready to join a high performing team and make a real difference we cant wait to hear from you!
Apply today!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
