Customer Service Representative - Full Time Hybrid Opportunity
Customer Service Representative - Full Time Hybrid Opportunity
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What youll do
Our Inbound Customer Service Representatives play a critical role in the lives of people across Australia by helping to keep them safe and moving. They are the first point of contact with members who need NRMA Roadside Assistance.
Your primary focus will be to ask effective questions during the customer call to gather key details to capture a members breakdown so we can provide the right help. You will put the members safety at the forefront of your conversation and use empathy to ensure our members feel understood and reassured.
What you need to know
We are looking forfulltime employees to work 35 hours per week on a 3week rotational roster between the hours of 5ammidnight Monday to Sunday. This is a hybrid working environment primarily working remotely from home but also with a commitment to work from our Sydney and Central Coast offices as directed. The start date for this position is 28th April 2025.
Qualifications :
What Youll Bring
NRMA is committed to ensuring a positive member experience and is seeking staff who possess the following skills:
Ability to thrive in a fastpaced high volume call centre environment
High level of resilience and the ability to persevere through challenges with a can do attitude
A motivated and driven individual with the ability to effectively work under pressure whilst demonstrating empathy and understanding to our members
Positive energy with an immense passion to help others
Previous experience in a contact centre environment is highly desirable
Effective listening and communication skills with the ability to use discretion
Natural aptitude to navigate multiple complex computer systems with proven accuracy and attention to detail
Capacity to work autonomously within a remote teambased environment
A team player attitude which supports and respects others diversity of thought
Follow the apply link to submit your CV and to answer some initial screening questions.
Shortlisted applicants will be invited to complete a more indepth online screening interaction (via email please check your junk inbox). Successful candidates will then be invited to attend a virtual information session to learn more about the role and what it is like to work with us here at The NRMA.
If you are shortlisted and require any adjustments during the recruitment process please contact our recruiter when invited to an information session.
Whats in it for you
To ensure our employees feel valued empowered and celebrated we provide a range of employee benefits including but not limited to:
Eligibility for KPI/performance incentives on top of base salary post probation period
Shift loading before 7am and after 9pm on weekdays weekends and public holidays
Free Roadside Assistance for 2 vehicles covered under our Complete Care (valued at $410
5 weeks annual leave
Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
ME day one extra day of paid leave per year called a ME Day to use at any time during the calendar year.
Discounts on NRMA Insurance
Know you Belong
Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations Australians people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team.
While we continue to commit to an inclusive equitable and diverse workplace we are proud of our key achievements to date:
We made the 2022 AFR Boss Best Places to Work List
Recognised by Reconciliation Australia for our Stretch Reconciliation Action Plan
Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
Certified as a Family Inclusive Workplace
Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
