Team Lead Service Engineer- EV-Charging German Speaking mwd
Team Lead Service Engineer- EV-Charging German Speaking mwd
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
- Lead and manage a team of service technicians providing guidance training and mentorship to ensure their professional growth and development
- Collaborate with other departments and external vendors to effectively coordinate installation maintenance and repair activities to meet customer demand and deadlines
- Participation in developing and implementing service plans and strategies to optimize the efficiency and effectiveness of the regional service team
- Participate in conducting regular performance reviews set performance goals and provide constructive feedback to team members
- Serve as the primary point of contact for escalated customer issues ensuring timely resolution and customer satisfaction
- Serve as the primary point of contact for regional service partners
- Monitor and analyze key performance indicators identify areas for improvement and implement corrective actions as needed. Ensuring Service Level Agreements are met.
- Drive continuous improvement initiatives to enhance service quality reduce costs and increase customer satisfaction
- Handle escalated cases and take part in case handling load when required
Qualifications :
- Bachelors degree in Electrical Engineering or a related field
- Minimum of 3 years of experience in a leadership role within the electrical industry
- Experienced in Electrical Supply or backup systems and their installation support maintenance and repair (EV Charging UPS Renewable energy systems or similar)
- Leadership and management skills with the ability to motivate and inspire a team
- Proven track record of driving results and meeting performance targets
- Excellent communication and interpersonal skills with the ability to effectively collaborate with internal and external stakeholders
- Native/Fluent in German and English
- Excellent computer skills (MS Office CRM ERP etc.. Working experience in MS Dynamics is considered a plus.
- Solid problemsolving and decisionmaking abilities with attention to detail
- Ability to work in a fastpaced dynamic environment and adapt to changing priorities and deadlines
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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