German speaking Senior Service Delivery Manager REF2647Y
German speaking Senior Service Delivery Manager REF2647Y
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Salary Not Disclosed
1 Vacancy
Job Description
What you will gain by joining us:
- membership in a core team of Service Management experts
- work with a wide range of cuttingedge technologies and hyperscaler products
- engagement in diverse projects simultaneously
- involvement in continuous organizational development where your groundbreaking ideas are highly appreciated
- incitement and support in acquiring skills and certificates (e.g. Service Management Advanced / Expert Agile Scrum Contract & Claim Management) and technical certs (e.g. Azure AWS GCP VMware) as well
- fringe benefits: yearly bonus project bonuses cafeteria All You Can Move card private health insurance package
- flexible home office opportunity
How you will contribute to our goals:
- regular communication with all stakeholders and responsibility for customer contract fulfillment
- control planning process & forecast process
- claim management
- management of customer/partner complaints especially in strategic and complex projects
- process coordination and implementation
- management reporting and governance tasks
- participation in larger projects individually managing smaller scale projects
- recommendation of optimization potentials
- implementation of quality assurance
Qualifications :
What you will bring to our team:
- at least 5 years of professional experience in the IT industry with an extensive experience in Service Delivery Partner management or as a technical Product Owner
- strong knowledge of ITIL Agile concepts and process management
- outstanding communication skills a strong B2/C1 level German and English
- exceptional presentation and moderation skills as well as persuasiveness at top management level
- superior organizational skills and the ability to manage multiple projects with shifting deadlines
- high degree of flexibility and willingness to expand the scope of classic service delivery management (customer interface) to product service management (interfaces to partners and many customers)
- previous experience working with contract regulations managing confidential information
- Knowledge and experience in Cloud technologies (Public and or Private) and networking
- Cloudnative technologies (Containers Microservices Kubernetes DevOps) is an advantage
- experience in transitioning and transforming new initiatives is an advantage
- experience in indepth contract management is an advantage
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
