Systems Engineer
Systems Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Your influential mission. You will...
- Take ownership of escalated customer support issues from our Service Desk investigate incidents and provide resolution within contractually specified SLAs.
- Inform customers of all actions taken and document root cause analysis.
- Maintain incident tickets in Jira Service Management ensuring actions solutions and ticket status are accurate and updated.
- Reproduce complex incidents while retrieving log files working in collaboration with colleagues to solve issues and provide resolution to our customers.
- Install several suites of software ranging from Windows Services to Web APIs on multiple infrastructure architectures.
- Support new customer installations or system upgrades with an opportunity for international travel.
- Participate in an oncall rota for additional renumeration.
- Undertake other activities that fall within your capabilities as directed by management.
- Expand your knowledge and contribute to the knowledge base by documenting recurring incidents in order to assist the service desk.
Qualifications :
Components for success. You...
- Have 2 years experience supporting and deploying business software applications.
- Have a track record of providing technical support in a customerfacing role.
- Demonstrate a strong background with Windows OS.
- Possess experience using Microsoft SQL Server (at both a scripting and admin level).
- Have a good understanding of core network services.
- Demonstrate good problemsolving and analytical skills and a keen attention to detail.
- Have a degreelevel qualification or equivalent commerciallevel experience.
- Have a bright positive personality with a strong teamworking ethic.
Youll get extra points for...
- Exposure to Internet Information Services (IIS).
- ITIL certification.
- Experience using Jira.
- PowerShell scripting.
- Foreign languages (French Spanish in particular)
Thrive in a culture that values...
- Professional challenges
- Initiativetaking and confident approach at the workplace
- Active lifestyle and mental wellbeing
- Worklife balance flexibility and hybrid work
- Fun and engaging company events
Additional Information :
NEON TEAM
Neon is the worlds fastestgrowing system for landbased casinos. Neons prestigious international client base includes various operators from the legendary casinos in Monaco to Olympic Eastern Europes largest casino operator with over 100 casinos in 6 countries. The success of Neon is built on strong client relationships modern technology and customerfocused innovation. The product consists of a suite of modern loosely coupled web and mobile applications which can be installed in the cloud or onpremises to deliver.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
